Operations Manager

NFM & J LP•Lihue, HI

21d•Onsite

About The Position

The Airport Operations Manager oversees daily operational safety, workforce scheduling, and service quality to ensure a smooth and compliant airport operation. This role leads local initiatives focused on performance improvement, manages employee recruitment and training, and fosters a positive, empowered team culture. The manager is responsible for maintaining strict adherence to safety standards, training requirements, and company/airline procedures while proactively resolving operational challenges. The ideal candidate is an experienced aviation leader with strong problem‑solving abilities, exceptional communication skills, and the agility to perform under pressure while inspiring a high-performing team. This positions reports to the Station Manager.

Requirements

Minimum of 5 years supervisory experience and knowledge of all aspects of Aircraft Ramp, Catering Security ,Cabin, and Janitorial.
Genuine desire to contribute to goals and growth of station and U.S. Aviation
Excellent problem-solving skills
Ability to apply creative solutions that have positive impact on results
Ability to work under pressure, handle stressful situations and maintain flexibility
Able to influence, convince and create mutually acceptable solutions in the context of conflicts
Possess an energetic and tenacious achievement orientation
Ability to respond quickly and seize opportunities
Exhibit leadership qualities which elicit trust with employees, customers, and airport community
Demonstrate sound judgment
Strong knowledge in aircraft safety, service standards and all Federal directives
Manage and teach all safety aspects of airport service functions
Audit and inspect adherence to all SOPs
Excellent leadership & motivational skills
Excellent oral and written communications skills
Excellent organizational skills
Ability to work under pressure/stress
Flexible and able to adapt to change
Must be able to lift up to fifty (50) pounds
Proficient in Microsoft Office programs

Nice To Haves

Bilingual preferred

Responsibilities

Contribute to operational safety, a satisfying work environment and improved quality of service
Anticipate ,identify, and resolve service and operational issues with a results-oriented approach to performance
Assume local leadership for specific local initiatives for process and performance improvement
Consistently communicate with employees and customers with company directives
Manage and create work schedules for employees
Be influential in building an environment of ownership within the team so that employees feel empowered to use their judgment and make safe and sound decisions
Ensure that you are compliant and have received all applicable Ramp, Cabin Service Cleaning/Provisioning ,recycling ,Janitorial (if applicable to station), Catering Security (if applicable to station), LAV Operation, Potable Water, Vehicle Operation and Safety Training to comply with company and airline procedures and to facilitate the supervision of personnel assigned to you.
Oversee and assist in the recruitment, hiring and training of all employee personnel which includes but not limited to the processing of job applications, drug testing, finger printing, background checks, badge processing, scheduling (and conducting of training if certified) of in-class & OJT training and uniform distribution.
Maintenance of Training records for all station employees
Coach, mentor, counsel, provide on the job training and oversight supervision of all staff. Work towards continuous. Development/improvement to achieve a SAFE and highly successful Operation.
Oversee the development ,maintenance and adherence of all station schedules for all shift personnel. Manage hours as needed to reduce hours during reduction in flight activity and increase with approval of station manager due to increased flight activity or IROP operations .Control Over-time hours at all times. Over-time should only be approved as absolutely necessary to complete service as required by our airline partners
Lead by example at all times.
Manage & oversee Daily Payroll time ticket. Familiarize yourself to ADP payroll
Conduct should be compliant with all rules and regulations provided in the company employee handbook
Anticipate customer and employees needs and be available
Act as coach, motivate and engage individuals into building a positive team environment
Celebrate successes and problem solve and failures
Supply management