OPERATIONS MANAGER

Compass Group•New York, NY

8d•$80,000 - $85,000

About The Position

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job SummaryWorking as an Ace Team Operations Manager, you will support FLIK accounts in the New York City region which may include corporate dining, independent schools and / or airport lounge locations. As a member of the Ace Team you will be responsible for supporting Flik accounts. Being based in New York, NY, you will mainly support units in the Tri-State Area. Additionally, you will be assigned to support non-local Flik locations requiring up to 25% travel. Ace schedules vary each week based on business needs. The majority of the assignments fall between Monday through Friday. There will be periodic evening, weekend and holiday assignments given with advance notice.

Requirements

Bachelor’s Degree preferred
At least 3 years of relevant work experience
Strong leadership and communication skills
Excellent stress management skills, administrative and organizational, and follow-through skills
Ability to utilize a participative approach to managing staff
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Responsibilities

Build and maintain project schedules, trackers, and milestone calendars
Coordinate cross-functional partners (Ops, Culinary, Marketing, Finance, HR, IT, Safety)
Assist with planning and execution of new openings, transitions, client retention and refreshes
Manage smallwares & equipment lists; monitor order and delivery timelines
Track vendor set up, notifications, delivery logistics (thru hire of GM)
Prepare weekly project recaps, decision logs, action items, and owner follow-ups
Maintain shared project documentation, checklists, SOPs, and venue profiles
Support planning and delivery of training/launch materials and post-launch reviews
Provide onsite support at openings and critical installs as needed
Capture lessons learned and maintain playbooks for repeatable deployment
Identify risk blockers early and escalate for resolution
Serve as day-to-day Ace support (as needed, based on project load)
Support new hire onboarding tasks (systems access requests, scheduling, tools)
Maintain shared resource libraries and update operations documents
Pull light reporting on performance gaps, staffing status, ordering risks, etc.
Coordinate communications across venues and reinforce process changes
Support ad-hoc tactical needs during peak periods (holidays, transitions, recovery)
Drive process consistency across the region by sharing best practices
Contribute to small continuous improvement initiatives
MVR, ICR