Operations Manager

Wonderist Agency - Dental Marketing•San Diego, CA

11d

About The Position

The Operations Manager plays a critical role in keeping Wonderist's leadership team aligned, organized, and moving forward. You'll coordinate initiatives across departments, manage key leadership planning processes, ensure our work management systems run smoothly, and provide essential operational support that enables the Chief of Staff and executive team to focus on high-impact strategic work. This role requires strong organizational skills, project management expertise, attention to detail, excellent communication, and the ability to manage competing priorities with grace. Working closely with the Chief of Staff, Co-Founders, and other leadership team members, you'll serve as a key operational support partner—bridging tactical execution with strategic support to maintain organizational clarity and momentum.

Requirements

3-5 years of experience in operations, project management, or executive support roles
Proven ability to manage multiple projects and stakeholders simultaneously
Strong organizational and time management skills
Experience with project management or work management tools
Excellent written and verbal communication skills
Bachelor's degree preferred
Process-oriented and deadline-focused
Able to manage multiple priorities simultaneously
Excellent written and verbal communication
Able to work effectively across departments
Professional stakeholder management
Resourceful and solutions-oriented
Anticipates needs before being asked
Comfortable with ambiguity
Comfortable with work management tools (Monday.com experience preferred)
Proficient in Google Workspace and presentation tools
Quick to learn new technical systems and platforms
Handles confidential information appropriately
Comfortable supporting executive-level work

Nice To Haves

Experience in marketing agency or professional services environment
Monday.com or similar work management platform experience
Background supporting executive teams or C-suite leadership
Experience coordinating planning cycles or strategic initiatives
Familiarity with CRM systems

Responsibilities

Provide project management support across the leadership team, tracking initiatives milestones and ensuring they stay on track and within scope
Report on initiative status to Chief of Staff and leadership team, escalating risks and issues as needed
Coordinate cross-functional initiative timelines, stakeholders involvement and dependencies or potential bottlenecks
Support ad-hoc tasks as needed by executive leadership, including meeting preparation, slide deck creation, and brief development
Capture decisions in meetings and support moving initiatives forward
Coordinate Directors and Team Leads to produce required materials for QBRs and Annual Planning (KPI tracking, initiative project plans, capacity plans, etc)
Support the Annual Planning and QBR processes by managing timelines, tracking submissions, and ensuring completion
Ensure materials meet quality standards for clarity, alignment, and completeness before final review
Partner with the Office/Culture team to manage scheduling, logistics, and documentation for leadership meetings and company events
Maintain organized documentation systems for key decisions, initiatives, and processes
Coordinate meeting preparation and follow-up to ensure action items are tracked
Support daily Monday.com operations, including user access, data cleanup, board optimizations, and workflow efficiency
Resolve operational bottlenecks and workflow issues in partnership with the COS
Assist Directors and Team Leads with Monday.com automations and troubleshooting
Maintain data quality and consistency across work management tools
Help identify and resolve workflow issues
Draft communications, updates, and materials on behalf of leadership as needed
Maintain communication loops between leadership and teams
Surface operational issues that need attention
Support the Chief of Staff with administrative and operational tasks