Operations Manager

Compass Group•Boston, MA

1d•$80,000 - $85,000

About The Position

Embark on a hospitality adventure as our Operations Manager for the Delta One Lounge in Boston. In this role, you'll craft exceptional dining experiences and lead operations from the ground up. If you're a hospitality expert with a flair for innovation and eager to make your mark in our exciting new venture, join us in creating exceptional dining experiences Working as a Operations Manager you are responsible for the effective execution of service. You will always ensure and implement the Standards of Excellence, as determined by the location, company and the client are met. This position will be in charge of managing and staffing the entire front of the house staff.

Requirements

Six to eight years of upscale fine dining with at least three year of management experience
Cash handling and reconciliation of cash banks and POS systems
Ability to hire, develop, train, coach and counsel hourly associates
Ability to plan, market and execute special events/promotions
Ability to monitor and track budgets and expenditures
Excellent written and verbal communication skills
Excellent knowledge of customer service techniques and current service standards
Must be able to remain poised and focused under pressure
Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
Conformity to the highest standards of personal integrity and ethical behavior
Professional appearance and demeanor required

Nice To Haves

Bachelor’s Degree preferably in hospitality, or equal fine dining experience

Responsibilities

Hires, trains, and develops all FOH restaurant staff in fine dining service standards
Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars
Organizes and conducts pre-shift and departmental meetings daily
Maintains communication with all departments to ensure customer service needs are met
Creates seating charts and station assignments daily, following up with support staff of daily expected business
Maintains all reservation systems and books to accommodate business demands
Creates side work assignments and ensures completion with wait staff
Maintains the highest level of service to client/guest, ensuring their satisfaction
Maintains cleanliness and presentation of dining room area
Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner