Operations Manager

Platinum Cleaning Facility Services•Los Angeles, CA

About The Position

Join Platinum Cleaning & Facility Services (PCFS), a division of Healthcare Services Group, Inc., as an Operations Manager. At PCFS, we are passionate about delivering exceptional service and maintaining clean, safe, and welcoming environments for our clients. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference! The Operations Manager oversees a portfolio of two or more accounts, ensuring smooth operational performance and maintaining client satisfaction across multiple sites. This role involves managing staffing, budgeting, and service quality, while maintaining efficient communication with assigned Client Services Managers (CSM) and clients. The Operations Manager ensures service delivery meets contractual obligations, optimizes labor and resources, and handles escalations. Collaboration with CSMs on client relationships is essential to drive operational success.

Requirements

Ability to manage site-specific operations and lead a team effectively.
Strong communication skills to collaborate with the Client Services Manager.
Experience in budget management and cost control.
Minimum 3 years of experience in janitorial or facilities management, preferably managing multiple sites

Nice To Haves

Bilingual (English & Spanish) preferred.

Responsibilities

Labor and Overtime Management: Keep labor and overtime costs across multiple sites within the allocated budget.
Cleaning Supplies & Chemical Cost Control: Stay within the budget for cleaning supplies, chemicals, and uniforms across all managed accounts.
Consumable Supplies Management: Manage consumable supplies across the portfolio, keeping costs in check and avoiding shortages.
Site Inspections: Conduct at least two thorough site inspections per account each month, utilizing the CompuClean app to document results.
Employee Retention: Reduce employee turnover by implementing effective retention strategies and fostering a supportive work environment.
Client Communication & Escalations: Handle day-to-day client requests while keeping the assigned Client Services Manager informed of significant client issues.
Safety Compliance: Ensure all employees complete required monthly safety training at each account.
Employee Engagement: Engage with each team member at least once a month to provide feedback and address concerns.
Timeliness of Reports & Meeting Deadlines: Submit all reports (e.g., payroll, budget changes) on or before deadlines across all managed accounts.
HR Documentation: Ensure timely submission of employee onboarding documents, background checks, and training certifications for all accounts.
Budget and Hour Management Requests: Process all budget and hour adjustment requests in a timely manner across the portfolio.
Payroll Processing: Ensure all hours worked, including overtime, are accurately recorded and submitted for payroll in a timely manner.