Operations Manager-Import/Export

Priority Worldwide Services•Hanover, MD

6h•$70,000 - $110,000•Onsite

About The Position

Priority Worldwide is seeking a dynamic and strategic Operations Manager to help lead our freight forwarding, brokerage, and value-added services division in our Montreal office. This role will be responsible for overseeing operational, financial, and commercial aspects of the branch, ensuring performance excellence across air, ocean, and domestic transportation services. Reporting to senior leadership, the Operations Manager will drive sales growth, operational efficiency, regulatory compliance, and team development. The ideal candidate brings extensive experience managing import/export operations, compliance requirements, carrier relationships, consolidators, and domestic transportation providers, while also contributing to business development and customer retention. This individual will champion continuous improvement, leverage technology and internal systems, and foster a culture of accountability, collaboration, and service excellence.

Requirements

Strong operational leadership and team management experience
Minimum 7+ years of direct Air & Ocean import/export experience
Proven experience managing branch-level operations
Bilingual in French and English (required)
Strong systems proficiency; CargoWise experience preferred
Able to work on-site in Montreal office
Applicants must have valid authorization to work in Canada. Please note that visa sponsorship is not available for this role.

Nice To Haves

Customs Broker License would be a strong plus but not a requirement

Responsibilities

Review, revise and implement all operation processes to ensure the Ultimate Customer Experience
Remain up-to-date DG, TSA, FMS, as well as other regulations as required
Will need the ability to handle individual shipments (import/export/domestic) as needed
Direct active involvement with staff and management to ensure a cohesive work environment
Ensure staff motivation and provide coaching to enhance their ability and skill level
Ensure the assigned teams are working effectively, clients are responded to quickly, and established processes are being followed.
Manage staff workload and distribution of tasks, including active participation in tasks to ensure timely/accurate completion.
Ability to assist in the finalization of sales/contracts and fostering strong customer retention.
Provide and ensure constant compliance with Priority Worldwide’ s mission to ensure The Ultimate Customer Experience