Operations Manager, PATTERN

Beach House Group•Los Angeles, CA

16h•$95,000 - $100,000•Hybrid

About The Position

PATTERN is seeking an Operations Manager to oversee the end-to-end management of order fulfillment processes, ensuring the accurate, efficient, and timely delivery of both ecommerce and wholesale orders. This role also involves assisting with monthly reconciliation procedures and coordinating with cross-functional teams (e.g., IT, Planning & Shared Ops) to find workflow efficiencies. The ideal candidate combines operational leadership with technical EDI expertise and a deep understanding of supply chain best practices.

Requirements

Bachelor’s degree in Operations Management, Supply Chain, Logistics, or a related field.
5+ years of experience in fulfillment, warehouse, or operations management, preferably in the health and beauty or consumer goods industry.
Experience with EDI platforms and managing big box retailer relationships is required.
Proficiency in EDI systems and retailer portals (e.g., Celigo, Orderful).
Strong knowledge of WMS and ERP systems (e.g., Extensive / NetSuite).
Proven track record of managing 3PL partners and driving performance improvements in fast-paced environments.
Expertise in inventory management, logistics optimization, and big box retailer compliance.
Excellent communication and leadership skills.
Candidates MUST be based in the Los Angeles area as this is a hybrid role with three days in-person at the West Hollywood office.

Responsibilities

Manage and optimize EDI transactions (850, 855, 856, 810) to ensure accurate, timely, and compliant order processing
Monitor EDI workflows and proactively resolve errors, exceptions, and integration issues with trading partners and internal systems
Partner with IT and external vendors to maintain, enhance, and scale EDI systems, mappings, and integrations
Ensure adherence to customer-specific EDI requirements, routing guides, and service level agreements (SLAs)
Oversee end-to-end order fulfillment operations, including order entry, shipping, and returns management
Partner with Supply Chain leadership on inventory planning, replenishment strategies, and stock optimization
Coordinate with 3PL partners to ensure on-time, accurate, and cost-effective deliveries
Develop, implement, and continuously improve SOPs to drive operational efficiency and scalability
Monitor inventory levels across warehouses and 3PLs to prevent stockouts and overstock situations
Communicate effectively with warehouse teams on special projects, kitting, and custom pack-out requirements
Manage and dispute retail chargebacks, ensuring proper documentation, timely resolution, and accountability for recoveries
Track and analyze key performance indicators (KPIs), including order accuracy, fulfillment speed, shipping costs, and EDI performance
Identify process inefficiencies and implement data-driven improvements to increase productivity and reduce errors
Leverage ERP and WMS systems to enhance operational visibility, reporting, and control
Ensure compliance with regulatory and operational requirements for health and beauty products (e.g., Hazmat, FDA, MoCRA)
Maintain strict quality control standards across product handling, packaging, and shipping to preserve product integrity
Collaborate cross-functionally with Sales, Marketing, Customer Service, Product Development, and Supply Chain teams to align operations with business objectives
Collaborate with procurement and vendors to align inbound shipments with fulfillment capacity and demand forecasts
Analyze supply chain costs (freight, storage, handling) and identify opportunities for cost reduction and efficiency gains
Support demand forecasting and contribute to Sales & Operations Planning (S&OP) processes
Assist in continuous improvement initiatives and lead or support ad hoc supply chain and operations projects