Operations Manager - Hybrid Role

Golden Steps ABA•Englewood Cliffs, NJ

43d•Hybrid

About The Position

Overview Who we are: Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. Why You’ll Love Working with us: Unmatched Culture Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team. Diversity & Inclusion We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters. Growth & Advancement We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage. Support for Continuing Education Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams. Benefits and Perks Created to Support You Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits. Operations Manager Job Description: Golden Steps ABA is a Health Care Organization, that delivers Applied Behavior Analysis (ABA) Services to children with Autism Spectrum Disorder (ASD). We provide individualized services in the home, schools and clinics to assist individuals up to 21 years of age, work on specific skills, and behaviors. We pride ourselves on our exceptional quality of care. Travel required. Who We Are With nearly 1100 employees strong across 16 states and numerous clinics, we are on a mission to provide compassionate and high-quality care to our pediatric patients. Our promise is to foster an inclusive and impactful work environment where every team member can thrive both professionally and personally. If you are passionate about making a difference and want to contribute to a team that values dedication and compassion, join Golden Steps ABA in our commitment to excellence in patient care and team success.

Requirements

2 years of experience with, and an exceptional understanding of, leadership and management, preferably in a healthcare setting
Strong time management and organization
Excellent written and oral communication
Results driven and ability to communicate
Great planning and project management skills

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Defining, implementing, and revising operational policies and guidelines for the organization.
Executing new growth directives
Partner with Human Resources to recruit talent and oversee employee training program.
Partnering with the intake department to oversee client onboarding.
Providing operational support to therapists in the field
Monitoring Clients Insurance Plans and Eligibility
Submitting Authorization Requests to Insurance Companies
Optimize business workflows.
Scheduling and maximizing field teams’ work schedule.
Other tasks as assigned.