Operations Manager

Sechler Law Firm•Warrendale, PA

17d

About The Position

At Sechler Law Firm , we help families plan for life, protect what matters most, and navigate the challenges of aging with dignity. We are a growing estate and elder law firm. And we are looking for an Operations Manager (OM) to help lead the next stage of our growth. The Operations Manager plays a key leadership role in ensuring that our systems, people, and client experience operate at a high level every single day. This position has a broad understanding of six key areas of the business — marketing, sales, production, people, finance, and physical plant — and helps keep all parts of the firm aligned and running efficiently. The OM works closely with the Firm Administrator, Owner, and leadership team to execute strategy, improve processes, solve problems, and ensure accountability throughout the firm. Reporting Relationship The Operations Manager reports directly to the Firm Administrator. Authority The Operations Manager does not practice law, provide legal advice, or make legal strategy decisions on individual cases. Instead, this position acts under the delegated authority of the Firm Administrator and Owner to manage all non-legal aspects of the business — including systems, team performance, and operational execution across departments. In short, the OM ensures the business functions of the firm run efficiently so our attorneys can focus on what they do best: helping clients. Why Join Us Be part of a mission-driven team helping families protect their life’s work. Work in a collaborative environment that values structure, accountability, and innovation. Competitive compensation and benefits. Opportunities for professional growth and leadership development. How to Apply If you’re a systems-minded leader who thrives on structure, accountability, and making things run smoothly, we’d love to hear from you. Please submit your resume and a brief cover letter explaining why you’re the right fit for this role.

Requirements

3+ years of operations or management experience in a professional services environment (law firm experience preferred).
Strong leadership and organizational skills — able to hold a team accountable while maintaining morale.
Experience managing CRM or case management software (Actionstep, Clio, HubSpot, or similar).
Strong analytical and problem-solving abilities with a data-driven mindset.
Excellent communication and interpersonal skills.

Nice To Haves

Familiarity with the EOS (Entrepreneurial Operating System) is highly preferred.

Responsibilities

Serve as a key member of the leadership team responsible for executing, refining, and improving the firm’s Business Plan.
Assist in setting, tracking, and achieving EOS Rocks and scorecard metrics.
Help identify and solve operational issues that affect team performance or client satisfaction.
Understand the firm’s marketing and sales systems to better collaborate with the production team.
Manage, train, and motivate the Administrative Team (scheduling, client support, and post-engagement follow-up).
Maintain accountability for performance metrics, response times, and client satisfaction.
Manage, train, and coordinate the Events Team to ensure all workshops and educational events are well-staffed and executed.
Ensure clients experience consistent, high-quality communication and service throughout their engagement with the firm.
Oversee the progress of legal work to ensure timely delivery and balanced workloads across departments.
Collaborate with the Managing Attorney to confirm legal work meets firm standards for accuracy and completeness.
Track production timelines and proactively identify bottlenecks or system breakdowns.
Maintain the accuracy and integrity of the firm’s CRM and case management systems.
Work with leadership to optimize workflows, automation, and data tracking.
Generate and interpret operational reports to help guide firm decision-making.
Support a healthy, accountable, and positive workplace culture consistent with the firm’s Core Values.
Participate in hiring, onboarding, training, and performance evaluations.
Foster open communication, collaboration, and continuous improvement across departments.