Operations Manager

TeleSolv Consulting • Washington, DC

43d

About The Position

Project Management Professional (PMP) certification (preferred but listed as required in the document’s “Desired” category). Responsibilities: Recruit, hire, train, direct, evaluate, and mentor staff across multiple locations. Deliver daily operational updates and disseminate information to personnel at all operating sites. Ensure daily performance goals are met and provide productivity status reports to leadership. Oversee technical and analytical components of the operation to achieve both short‑ and long‑term objectives. Establish unit goals, set priorities, manage deadlines, and allocate personnel based on evolving mission needs. Skills, Knowledge and Expertise: Expertise in operational oversight within a large-scale, mission-driven environment. Strong analytical skills for evaluating operational performance, customer satisfaction, and procedural effectiveness. Ability to develop and implement operational procedures and policies. Proficiency in assessing and addressing training needs across diverse teams. Demonstrated English reading comprehension. Capability to perform physical tasks including lifting 45 lbs.+, bending, stooping, climbing, and reaching.

Requirements

• Expertise in operational oversight within a large-scale, mission-driven environment.
• Strong analytical skills for evaluating operational performance, customer satisfaction, and procedural effectiveness.
• Ability to develop and implement operational procedures and policies.
• Proficiency in assessing and addressing training needs across diverse teams.
• Demonstrated English reading comprehension.
• Capability to perform physical tasks including lifting 45 lbs.+, bending, stooping, climbing, and reaching.

Nice To Haves

• Project Management Professional (PMP) certification

Responsibilities

• Recruit, hire, train, direct, evaluate, and mentor staff across multiple locations.
• Deliver daily operational updates and disseminate information to personnel at all operating sites.
• Ensure daily performance goals are met and provide productivity status reports to leadership.
• Oversee technical and analytical components of the operation to achieve both short‑ and long‑term objectives.
• Establish unit goals, set priorities, manage deadlines, and allocate personnel based on evolving mission needs.

Benefits

• TeleSolv Consulting offers a competitive compensation package including medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• paid time off (vacation, sick leave, and paid holidays)
• short- and long-term disability coverage
• life insurance
• opportunities for professional development and training.
• Additional benefits may include telework options (if applicable), flexible scheduling, employee wellness programs, and performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed