Operations Manager

The Great Escape Room•Providence, RI

30d•$21

About The Position

The Great Escape Room is a fast growing, family-owned company offering a high-quality escape room experience. Established in 2014, we have 16 locations across the Eastern United States. We are looking for a Manager to help us grow our Providence location and create an excellent experience for our customers. The manager is responsible for the general oversight of employees, administrative duties for their location and ensuring the player's optimal experience.

Requirements

reliability
someone with a flexible evening, weekend, and holiday schedule.
problem solver
team player

Responsibilities

Interviewing and selecting staff members who will best contribute to the location
Supervising day-to-day operations
Running escape rooms, resetting, and communicating with guests
Creating schedules for location employees
Scheduling and responding to participants, inquiries, corporations, and group events through a variety of mediums
Drafting weekly reports as they pertain to marketing, inventory, revenue, and payroll
Supervising and participating in location marketing activities, including association meetings, face-to-face meetings with prospective groups, mailings, etc
Managing physical aspects of the location as they relate to aesthetics and maintaining an overall professional environment
Working with our workshop team to fix props when they break
Communicating with all forms of media including social media and press