Operations Manager

Bath Concepts Independent Dealers • Hesperia, CA

3d

About The Position

We are seeking an experienced Operations Manager to lead both our installation operations and in home sales performance. This is a full time, hands on leadership role for a driven professional with a strong background in construction and home improvement sales. You will be responsible for managing teams, driving revenue, ensuring installation quality, and delivering outstanding customer satisfaction. This role is ideal for someone who thrives in a fast paced environment and enjoys owning results across sales, operations, and customer experience.

Requirements

• 5 plus years of operations management experience
• 2 plus years of leadership or management experience
• Strong leadership, coaching, and team development skills
• Excellent customer service, organization, and communication abilities
• Comfortable using iPads, electronic contracts, and CRM platforms
• Valid driver’s license and clean driving record

Nice To Haves

• Background in acrylic bath and shower systems is a plus

Responsibilities

• Oversee and schedule all bath and shower system installations
• Lead, coach, and support installation crews to ensure timely, high quality workmanship
• Review customer contracts and coordinate product ordering
• Manage warehouse inventory, materials, and vendor relationships
• Handle all permitting, documentation, and CRM updates
• Support installers with on site issues, service calls, and quality control
• Conduct post installation follow ups to ensure customer satisfaction and request referrals
• Analyze job costs, installation efficiency, and service trends for continuous improvement
• Assist in hiring, onboarding, training, and performance management of installation staff
• Maintain accurate records for schedules, timesheets, receipts, and job completions
• Lead and grow a team of in-home sales representatives
• Review appointments scheduled by the inside sales team
• Review sales performance daily, weekly, and monthly and take corrective action as needed
• Prepare and lead ongoing sales and product training meetings
• Set clear expectations and performance goals aligned with company objectives
• Ensure consistent use of iPad presentations, electronic contracts, and CRM systems

Benefits

• Competitive salary based on experience
• Performance based incentives
• Supportive, professional, and growth oriented work environment
• Long term career growth with a rapidly expanding company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed