Operations Manager

MV Transportation•Hartford, CT

About The Position

MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to: Effectively manage on-time performance and driver availability. Effectively manage all call center functions. Effectively manage customer relations through both direct contact and outreach programs. Identify, select, train and mentor location staff. Effectively and frequently communicate with location staff and support team members. Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements. Contributes to maintaining the safety culture of the division. Maintain client contact routinely to meet or exceed expectations. Assist with conducting periodic departmental audits. Daily, weekly and monthly review of key operational metrics. Implement, promote and adhere to company policies and procedures. Participates in location labor and employee relations activities.

Requirements

Must have a minimum of five (5) years of successful management and/or supervisory experience in public transportation with at least three (3) years of ADA paratransit operations experience in an operation with 150+ vehicles.
Sufficient technical and hands-on expertise of the Trapeze software operating system or similar scheduling software to effectively manage the reservations, scheduling and dispatch functions
Experience in emergency planning protocols
Must be able to work independently and have strong written and verbal skills.
Knowledge of the contractual obligations is a must to perform this job correctly.
Knowledge of company policy assures that the field operator is using consistent measures to assess a driver’s activity.
Experience managing fast paced environment.

Nice To Haves

Trapeze experience preferred.

Responsibilities

Effectively manage on-time performance and driver availability.
Effectively manage all call center functions.
Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
Contributes to maintaining the safety culture of the division.
Maintain client contact routinely to meet or exceed expectations.
Assist with conducting periodic departmental audits.
Daily, weekly and monthly review of key operational metrics.
Implement, promote and adhere to company policies and procedures.
Participates in location labor and employee relations activities.