Operations Manager

ENHANCE DENTAL•Oklahoma City, OK

12d

About The Position

Job Purpose Provides leadership and support to all personnel within the assigned Area. Works closely with the Area Director of Operations and Doctors to ensure all business aspects of the practices are functioning orderly, effectively, and efficiently. This individual strives to bring out the best in the entire staff, for the benefit of our patients and our business. The Operations Manager is responsible for the day-to-day leadership of their assigned Clinic Staff and to support the Operating Doctors. The Operations Manager’s goal is to ensure the company vision is attained, the values are upheld, and our culture is representative of the Enhance Way.

Requirements

High school diploma or equivalent required
5+ years experience in dental required
3+ years experience in managing a team preferred

Nice To Haves

Bachelor’s degree preferred

Responsibilities

At all times, model the Vision and Values of Enhance
Lead the Practice Staff and work as a direct support mechanism for the Practice Doctors
Carry out leadership responsibilities in accordance with the company’s policies and processes
Coordinate the office and employees schedule based on need
Review and approve employee time
Responsible for training and developing highly motivated teams of professionals with direction from the ADO
Provide guidance, coaching, and leadership to all staff members
Work cooperatively with Area Director or Operations and Doctors to communicate and reinforce changes in policies and processes to staff
Hold weekly Clinic Leadership Meetings with staff and Doctors, focusing on vision, people, data, issues, process and traction
Own and execute the End of Month and Accounts Payable process in the clinics
Monitor lab and supply expenses
Hire staff when deemed necessary
Perform GWC reviews, recommend promotions and terminations with close guidance from the ADO
Reward and discipline employees when necessary
Use conflict resolution and problem-solving techniques in managing interpersonal conflict and patient issues
Address complaints and resolve issues reported from the clinics
Maintain positive working relationships between the clinics and Corporate Teams that support the clinics
Demonstrate a positive can-do attitude
Demonstrate emotional and mental maturity, the ability to engender trust, and model an “always ready to listen” mentality
Treat patients, visitors and co-workers with respect and courtesy
Step directly into clinic staff roles when necessary
Model organization, motivation, and a commitment to excellence
Demonstrate ability to use the clinic’s computer software and other equipment
Increase knowledge and skills through self-study and other education
Maintain dependable job attendance
Comply with all Enhance Management policies, processes and State/Federal rules and regulations
Comply with all OSHA policies, procedures, rules, and regulations. Adhere to all safety and infection control rules. Uses appropriate safety equipment
Comply with HIPAA and maintain confidential information
Report ethics and compliance violations to Area Director of Operations
Performs other duties as assigned