Operations Manager

Coinbase Careers Page

10d•Remote

About The Position

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Team/ Role: The Coinbase Canada Operations Manager will report to the Coinbase Canada (CBCA) Chief Operating Officer (COO) We oversee all aspects of Coinbase Canada operations – from product and regulatory operations, to service delivery, technology and outsourcing oversight. The team also drives country-level growth initiatives that align with both the Canadian market priorities and Coinbase’s global strategy.

Requirements

5+ years experience in Canadian financial services / management or strategy consulting / operations strategy
Experience within a CIRO regulated investment dealer with focus of trade supervision across crypto, equities or derivatives.
High attention to detail: ability to produce content that could be shared externally with light review
The ability to support with developing new processes and improving existing processes to create efficiencies
Ability to work collaboratively with a broad range of business functions, with an emphasis on senior management
Excellent communication and presentation skills
Ability to thrive in a fast-paced remote environment

Nice To Haves

Canadian Securities Institute (CSI) - Canadian Securities Course (CSC)
Canadian Securities Institute (CSI) - Investment Dealer Supervisors Course (IDSC)
Deep subject matter expertise and experience in crypto

Responsibilities

Support the COO in the effective oversight and management of operational functions both within CBCA and outsourced to intragroup or third party entities. This includes implementing operational policies and procedures, overseeing risk management processes, overseeing SLA frameworks, oversight of services, including intra-group and third-party providers, ensuring delivery in line with local regulations and contractual obligations across workstreams.
Support in the establishment, maintenance and ownership of key supervision activities across critical business areas of Coinbase Canada in line with both regulatory and best practice requirements. Critical business units include CBCA’s trading, staking and custody operations.
Overseeing the establishment and maintenance of robust operational resilience frameworks within CBCA, ensuring that critical business functions can continue in the face of disruptions. This includes identifying and assessing potential risks, developing contingency plans, and implementing measures to mitigate operational vulnerabilities.
Coordinating responses to operational incidents and facilitating communication with relevant stakeholders, regulators, and third-party service providers to uphold operational continuity.
Build strong relationships with internal and external stakeholders, including banks and regulators, to effectively communicate operational and risk strategies.
Project manage critical operations and risk-related projects with cross-functional teams including legal, compliance, security, finance, product, customer service, and more.
Support across 1 Lod Operations key areas, including planned launch assessments and approvals, staffing and organization, and audits.

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