Operations Manager, Technology

Sunbit•New York, NY

8h•Hybrid

About The Position

Sunbit builds financial technology for real life, leveraging an AI-native platform to provide personalized offers, transparent terms, and no added consumer fees for pay-over-time options across various service centers. They also offer the Sunbit Credit Card for a modern, no-fee credit experience. Guided by people-centered values such as Serve Others Before Self, Include Always, Connect Genuinely, and Innovate for Good, Sunbit's AI infrastructure powers instant decisioning, streamlines fraud checks, and enables highly personalized offers at scale, resulting in quick, fair, and simple experiences for consumers and merchants. The company boasts industry-leading approval rates (90%+ in auto service and 85%+ in dental) while maintaining zero consumer fee-based revenue. Sunbit is available across a nationwide in-person merchant network of 30,000+ locations, including auto service centers, dental and optical practices, veterinary clinics, and other specialty services. The role of Operations Manager, Technology is designed to serve as the strategic backbone for Sunbit’s technology leadership as the company scales globally. This is a partner position for an individual who excels at building technology operations, connecting business and technology, driving cross-functional execution, and transforming complexity into clarity within a high-growth fintech environment. The successful candidate will work directly with the CTO, acting as a force multiplier across logistical execution, project management, stakeholder coordination, and operational excellence, while interacting with global teams. This opportunity is for someone who enjoys making complex organizations run smoothly, anticipates needs, and desires to play a meaningful role in building a world-class global technology organization.

Requirements

7+ years as an Operations manager, Chief of Staff, or Operations Partner supporting C-level or VP-level leaders (fintech, tech, or high-growth startup experience strongly preferred).
Strong proficiency with modern tools (AI tools, Google Workspace, Project management tools, Slack, Jira and more).
Proven ability to manage multiple senior stakeholders in a dynamic, fast-paced environment.
Exceptional project management skills and systems-thinking mindset.
High emotional intelligence, discretion, and proactive problem-solving.
Experience in working in global organizations.
A builder’s mentality, you love creating order from chaos and scaling teams.

Nice To Haves

Program management background in technology organizations is an advantage

Responsibilities

Own end-to-end project tracking and support major initiatives like global teams expansion and the AI revolution across the company.
Manage cross-functional workflows between Tech and business.
Build and maintain systems, templates, and playbooks that increase team velocity and reduce friction.
Act as a strategic thought partner, supporting leadership, creating alignment and managing priorities across a fast-moving environment.
Manage everyday Tech operations, including office, routines, calendar, travel, important meetings and events with the CTO.
Create and optimize reporting cadences, budget trackers, and resource allocation processes.
Anticipate bottlenecks and proactively design solutions before they become problems.
Coordinate high-visibility events, offsites, conferences, and leadership meetings.
Serve as the central point of contact for internal teams and third parties.
Support the stand-up of new executive functions by managing hiring logistics, onboarding, and team integration.
Take on high-impact special projects as needed by the CTO.

Benefits

Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
Mission driven + empowered + collaborative
Competitive pay and stock options
Unlimited PTO
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Cell Phone Stipend
Casual Dress
Team based strategic planning + Team owned deliverables