Operations Manager, Revenue Execution

OSTTRA • Charlottesville, VA

46d

About The Position

About the Role: Grade Level (for internal use): 11 The Team: Revenue Execution is a strategic partner to the frontline Revenue team, focused on improving operational efficiency, enhancing client experience, and driving revenue growth. We’re a global team of collaborative, results-driven professionals passionate about enabling our commercial teams to succeed. If you enjoy solving complex problems, working cross-functionally, and driving impact through programs and data, this role is for you. Responsibilities & Impact: As the Operations Manager on the Revenue Execution team, you will play a critical role in leading and optimizing internal programs, managing reporting and insights, and ensuring smooth team operations. You’ll serve as a key point of contact for cross-functional stakeholders, bring structure to our initiatives, and help scale best practices. Your work directly influences our ability to execute effectively and support the broader commercial organization.

Requirements

• Education: Bachelor’s degree in Business Administration, Project Management, or a related field; Master’s degree is a plus.
• Experience: Minimum of 5 years in program management, business operations, or a related role, with a strong emphasis on reporting, analytics, and process improvement.
• Sales Experience: Background in sales, sales operations, or sales enablement, with a solid understanding of sales processes, retention strategies, and commercial workflows.
• Technical Skills: Proficiency in data analysis tools such as Excel, Tableau, or Power BI, with a demonstrated ability to translate data into actionable insights.
• CRM Proficiency: Hands-on experience with Salesforce to support reporting, program tracking, and sales execution.
• Project Management: Proven ability to manage multiple projects simultaneously, balancing competing priorities while ensuring timely and high-quality deliverables.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate complex topics to a variety of audiences.
• Industry Knowledge: Familiarity with the financial services industry, with an understanding of key market trends and challenges that impact sales and customer retention.
• Leadership Experience: Experience leading cross-functional projects or teams, with strong influence, collaboration, and stakeholder management skills.
• Mindset: Self-starter with a proactive approach to solving problems, driving change, and continuously improving team effectiveness.

Responsibilities

• Program & Project Management: Lead the execution of key team programs and recurring initiatives (e.g., workshops, internal campaigns, special projects), ensuring alignment with strategic goals, adherence to timelines, and clarity of deliverables.
• Reporting & Analytics: Build and maintain dashboards, trackers, and performance reports (e.g., retention metrics, delayed renewals, program impact) to deliver actionable insights and support leadership decision-making.
• Cross-Functional Coordination: Serve as a key liaison between Revenue Execution and functions such as Sales Analytics, Tech, Order-to-Cash, and Revenue Operations to support ongoing enhancements, resolve issues, and align priorities.
• Stakeholder & Team Support: Manage communication workflows among Revenue, Enablement, and Operations teams—including program coordination & updates and preparation of executive-facing materials.
• Process Improvement: Identify areas for efficiency, automation, or standardization across team workflows, collaborating with internal teams to optimize systems, tools, and reporting.
• Change Management: Support large-scale initiatives (e.g., Project Lynx, Project Graphite) by coordinating Revenue Execution involvement, contributing data analysis, and helping integrate new workflows into the team’s operating model.
• Enablement & Onboarding Coordination: Work closely with Learning & Development and Revenue Execution managers to support onboarding, system access, knowledge checks, and internal education initiatives.
• Internal Communication & Culture: Prepare monthly team huddle content, promote engagement through friendly competitions and challenges, and help reinforce key behaviors and priorities across the team.
• Ad Hoc Support & Analysis: Respond to dynamic business needs by supporting leadership with data pulls, performance reviews, and urgent programmatic or operational requests.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees