Operations Manager, Remote Assistance, Labs
About The Position
DoorDash Labs is an independent team within DoorDash. We're hiring an experienced leader to scale our Remote Assistance function for robotics solutions solving business problems. If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you! You will be the leading Remote Assistance Operations team at DoorDash Labs. You will lead a multinational function responsible for assisting our robots in testing and in commercial deployment. You will report to the Sr. Manager, Central Operations in our DoorDash Labs organization. You must be located in the Bay Area, CA or the Greater PHX Area, AZ and is a hybrid in-office and remote role with expectations of 60%+ in-office.
Requirements
- 6+ years of work experience
- Experience leading remote assistance or operational programs, including large teams
- Prior experience in robotics or autonomous vehicles
- Experience with custom Remote Assistance platforms, JIRA, Slack and other tools
- Believe in 1% improvement every day
Responsibilities
- Foster a safety-first approach to all things Remote Assistance
- Lead daily, weekly and monthly operational meetings to review and lead operational performance improvements
- Work with Product and Engineering to roadmap and implement ongoing tooling and workflow improvements
- Work with Local Operations to ensure workflows and operational handoffs are seamless with increasing scale
- Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective performance
- Model labor needs including autonomy improvements and scale of operations
- Maintain accountability and uptime of specialized functional equipment and terminals
- You may flex to nights or weekends to oversee and spot check the team
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
