Operations Manager, Remote Assistance, Labs

DoorDash USA • Phoenix, AZ

3d • Hybrid

About The Position

You will be the leading Remote Assistance Operations team at DoorDash Labs. You will lead a multinational function responsible for assisting our robots in testing and in commercial deployment. You will report to the Sr. Manager, Central Operations in our DoorDash Labs organization. You must be located in the Bay Area, CA or the Greater PHX Area, AZ and is a hybrid in-office and remote role with expectations of 60%+ in-office.

Requirements

• 6+ years of work experience
• Experience leading remote assistance or operational programs, including large teams
• Prior experience in robotics or autonomous vehicles
• Experience with custom Remote Assistance platforms, JIRA, Slack and other tools
• Believe in 1% improvement every day

Responsibilities

• Foster a safety-first approach to all things Remote Assistance
• Lead daily, weekly and monthly operational meetings to review and lead operational performance improvements
• Work with Product and Engineering to roadmap and implement ongoing tooling and workflow improvements
• Work with Local Operations to ensure workflows and operational handoffs are seamless with increasing scale
• Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective performance
• Model labor needs including autonomy improvements and scale of operations
• Maintain accountability and uptime of specialized functional equipment and terminals
• You may flex to nights or weekends to oversee and spot check the team

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees