Operations Manager- Records & Research

ClearStar, Inc.

5h • Remote

About The Position

The Operations Manager leads and optimizes the Records & Research department, ensuring exceptional service delivery to customers through efficient order fulfillment, compliance, and high-quality results. This role impacts the customer experience by driving seamless operations, fostering team development, and maintaining strong relationships with suppliers and clients.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• Minimum of 4 years in a similar industry and prior managerial experience.
• Familiarity with employment screening processes and related regulations is highly desirable.
• Competence in interpreting business data and identifying actionable insights.
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.

Responsibilities

• Oversee order fulfillment, order review, and compliance-related processes to ensure timely and accurate results.
• Evaluate department efficiencies and implement workflow strategies that optimize resources, reduce friction, and support SLA and quality commitments.
• Partner closely with the Compliance team to interpret requirements and adapt workflows to maintain alignment with regulations and industry standards.
• Oversee the collection, analysis, and reporting of quality and productivity data to drive informed decisions and performance.
• Ensure escalations are addressed timely through effective collaboration with other departments to maintain service reliability.
• Identify and resolve operational bottlenecks and streamline procedures.
• Foster a positive team culture through strong communication, training, mentoring, and support for continuous learning.
• Guide and coach Records Specialists through performance management, expectation setting, and ongoing development to support professional growth and consistent policy adherence.

Benefits

• paid healthcare and life insurance premiums
• low-cost dental and vision insurance
• company-paid basic life insurance and a company-paid Short-Term Disability policy
• employee assistance program
• 401(k) matching up to 4%
• time off
• 9 company paid holidays
• 2 additional days of paid time off for volunteer activities
• eligible for the Searching for Stars Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager