Operations Manager - Performance Management

Jobgether

13h•Remote

About The Position

This role offers a strategic and hands-on opportunity to shape and scale operational systems across a fast-growing, high-volume environment. You will lead initiatives to optimize workflow, implement scalable infrastructure, and improve cross-functional coordination between design, product, data, and quality teams. The position demands a balance of deep analytical thinking and practical execution, enabling you to diagnose complex operational challenges and deliver solutions that drive efficiency and accountability. You will play a central role in building the backbone for sustained hypergrowth, while collaborating with multiple stakeholders to ensure visibility, performance tracking, and continuous improvement. This is ideal for someone energized by complexity, systems thinking, and delivering operational excellence in a fast-paced, remote-first environment.

Requirements

5+ years of experience in operations, manufacturing, or systems-focused roles; consulting, strategy, or product operations experience is a plus
Strong program and project management skills with experience delivering cross-functional system rollouts
Ability to prioritize initiatives based on business impact and operational needs
Proven track record building workstreams from 0 to 1 to support new product introductions
Experience designing and implementing systems for scale, with comfort using SQL, Looker, or similar data tools
Excellent communication skills to translate operational needs into system requirements and influence cross-functional partners
Self-starter with high ownership, attention to detail, and ability to drive clarity in ambiguous environments
Fluency in English

Nice To Haves

Outstanding professional references
Experience with marketplace models or platform operations
Previous experience in startup acquisitions or IPOs
Positive attitude, strong sense of humor, and ability to foster a fun work environment

Responsibilities

Design, implement, and optimize scalable systems and workstreams to support high-volume operations
Collaborate with workforce, quality, and training teams to enhance reporting, automate workflows, and drive operational efficiency
Partner with Product and Data teams to define system requirements, align architecture decisions, and deploy enhancements
Lead cross-functional projects with 3rd party vendors to create automated solutions that improve operational outcomes
Build data tracking and reporting tools to analyze workforce and tooling performance, driving continuous improvement
Identify bottlenecks, design solutions, and operationalize improvements across distributed teams
Act as the link between Strategy Operations, Product, Data, Design, and Manufacturing to ensure operational scale and alignment