Manager, Fraud Performance Management

TD Bank • Mount Laurel, NJ

1d • $91,000 - $136,240 • Onsite

About The Position

The Manager, Fraud Performance Management is responsible for overseeing products and/or business channels, with the primary goal of minimizing fraud losses and determining fraud patterns. The Manager, Fraud Performance Management will take the lead in the development of Fraud strategies to mitigate fraud loss for the respective product/channel, while balancing customer and operation impacts. The Manager, Fraud Performance Management is also responsible for reporting on overall Fraud losses and trends in addition to monitoring rule strategy performance. This role reconciles numerous metrics and condenses/summarizes for our Executives and Business Partners.

Requirements

• Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required
• 7+ years relevant experience
• Knowledge of systems and processes is preferred
• Experience with SQL/SAS/Data manipulation tools required
• Previous experience with related fraud is preferred
• Solid understanding of TD Products and Channels
• People management experience is an asset
• Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required
• Conceptual thinker; ability to wade through data and arrive at conclusions
• Strong interpersonal skills; comfortable interacting with team members of all levels
• Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)
• Ability to take initiative and work independently under tight timelines
• Strong team collaboration skills
• Ability to effectively manage multiple projects and priorities simultaneously
• Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners

Nice To Haves

• Master's Degree in a related discipline is preferred
• Experience writing SQL and/or Python queries for D&A purposes

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Fraud Losses Management Reviews fraud attacks to understand and address coverage gaps
• Participates in quarterly and annual fraud loss forecasting exercises
• Develops insights and rules to deliver fraud loss plan
• Manages shifting network rules and liability requirements
• Uncovers and resolves process gaps throughout the Bank
• Provides alert support to address emerging threats
• Fraud Rule Management Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)
• Changes socialization and adherence to Change Management protocols
• Fraud Operational Support Participates in operational forecasting and capacity planning
• Manages fraud case prioritization strategy to optimize return-on-investment
• Manages strategic intent for Operational & Contact processes
• Effectively partners with Defect Managers to identify and remediate coverage gaps
• Design/Update Monitoring & Reporting Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
• Supports existing monitoring by refreshing reports when data or requirements change
• Partner Support – TD Partners Outside of FC&FMG Supports project intent and ongoing partner projects; provides risk identification and cost estimates
• Leverages fraud expertise to help define fraud resilient products and processes
• Provides post-launch IT validation and issue management
• Ensures Fraud policy alignment and implementation
• Provides monthly partner loss performance updates and participates in review sessions
• Support FC&FMG Intent Outlines data needs for rule-writing and effective management
• Reviews and evaluates potential technology investments
• Manages model prioritization, business validation and implementation
• Supports audit and regulatory requests (data or intent)
• Manage External Relationships Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)
• Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees