Operations Manager - Performance Management

Dandy

About The Position

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. We're scaling fast, and we need an Operations Manager who thrives in complexity and moves with urgency. In this role, you'll be at the heart of our operations engine, driving the strategy and execution required to scale production at unprecedented volume and speed. This isn't just about keeping the lights on—it's about building the operational backbone for hypergrowth. This role sits on our Design Operations team and is focused on building infrastructure and developing strategic initiatives that solve complex business problems spanning multiple core functions. You'll lead projects that determine how we scale operationally across a distributed footprint, and how we coordinate that scale cross-functionally—from Design to Quality to Product & Engineering. If you're energized by deep analysis, complex systems, and building scalable infrastructure, this is the role for you.

Requirements

5+ years in operations, manufacturing, or systems-focused roles (consulting, strategy, or product ops experience a plus).
Strong program/project management skills with experience delivering cross-functional system rollouts.
Can effectively prioritize projects according to impact and business needs
Ability to think along long term and near term timelines
Ability to build workstreams from 0 to 1 in support of new product introductions
Experience designing and implementing systems for scale
Data-driven problem solver; comfortable using SQL, Looker, or similar tools to build visibility and drive decisions.
Strong communicator who can translate operational needs into system requirements and influence cross-functional partners.
Self-starter with high ownership, detail orientation, and ability to drive clarity in ambiguous environments.
Fluency in English is required

Nice To Haves

Outstanding professional references to share
Experience with marketplace models
Part of a startup acquisition or IPO
Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

Responsibilities

Build scalable systems: Collaborate with workforce, quality, and training teams to improve systems, build data reporting, and innovate new workstreams
Partner with product to develop custom tooling and automated solutions that increase efficiency and promote high quality outcomes
Own architecture & strategy: Partner with Product and Data to define system requirements, align on architecture decisions, and roll out enhancements.
Work with 3rd party vendors to create automated design solutions
Ensure visibility & accountability: Build data tracking to analyze workforce and tooling performance to drive continuous improvement across teams
Understand deep technical problems and translate them into high level summaries for senior management and executive teams
Operationalize improvements: Diagnose bottlenecks, design solutions, and lead pilots/rollouts to close gaps.
Cross-functional leadership: Act as the connective tissue between Strategy Operations, Product, Data, Design, and Manufacturing, ensuring system architecture reflects operational realities and future scale needs.

Benefits

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

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