Sr. Manager, Performance Management

Visa•Foster City, CA

2d•Hybrid

About The Position

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Visa’s Global Sales and Commercial Operations team supports the execution and delivery of key global initiatives and planning activities across the company. Our mandate is to develop, design, and execute the strategic direction for Visa’s business operations and global sales organization, be the super connector for the markets, regions, global groups, and bring a consistent voice and ‘One Visa’ mindset. The team has the following key focus areas: Performance Management, Sales Analytics, Sales Excellence, Sales Enablement, and Sales Tools. This role will report into the Performance Management team which includes Scorecard, Sales compensation strategies and programs, Target setting, and Client Insights program. The Sr. Manager will plan, measure, and track performance of Visa clients, with an emphasis on Global Accounts. They will support Global Account teams in setting targets and design, develop and maintain Tableau dashboards for monthly reporting. They will provide advanced analytical insights to support key initiatives as needed. They will also serve as a key liaison to other client teams to address Performance Management needs across the organization. Success in this role will require strong cross-functional collaboration and communication with internal teams, including Regional Business Operations and Sales Excellence, Global VAS and CMS, Finance, and other stakeholders. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Advanced proficiency in the MS Excel and PowerPoint
Intermediate Tableau development skills and knowledge of data visualization best practices.
Solid grasp of data management systems and processes, including source systems, data feeds, ETL, data warehouses and marts, and data cube design
Strong quantitative and financial modeling skills
Demonstrated analytical acumen, leveraging data-driven insights to inform strategic decision-making and drive business outcomes
Meticulous attention to detail, with a track record of translating complex data into actionable recommendations for senior leadership
Exceptional written and verbal communication skills, with the ability to present clearly and persuasively to senior executives and cross-functional stakeholders
Outstanding interpersonal skills, with a history of building effective partnerships with global teams and navigating complex stakeholder environments
Proven ability to lead projects, manage multiple priorities, and deliver high-quality results in a dynamic, fast-paced environment
Capacity to quickly learn new concepts and adapt to evolving business needs and unstructured challenges
Strong focus on process improvement, with experience driving operational excellence and implementing best practices

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Tableau Desktop Certification preferred
Basic or intermediate SQL skills.
Experience with scripting languages (e.g., R or Python) a plus

Responsibilities

Lead Performance Management for Global Accounts: Oversee the monthly reporting for Global Clients, Global Tech Partners, and GMAC. Ensure accurate measurement and delivery of actuals versus targets, including detailed regional breakdowns for Account Executives and BPO teams across Sales, Performance (Net Revenue and PV) and other key metrics.
Target Setting: Partner with Global Account teams to establish annual, quarterly, and monthly targets, driving effective performance management and accountability.
Tableau Dashboard Development: Design, develop, and maintain advanced Tableau dashboards and reporting solutions for Global Accounts, ensuring high standards in data visualization and user experience.
Strategic and Analytical Project Leadership: Deliver advanced analytical insights and business modeling using Tableau and Excel. Support high-impact initiatives and strategic business cases for senior leadership and actively contribute to ad hoc projects aligned with team and global objectives.
Cross-Functional Collaboration and Stakeholder Engagement: Drive close collaboration with internal stakeholders, client teams, and data engineering to guarantee timely and accurate reporting. Identify and implement process improvements to optimize operational effectiveness.
Liaison for Performance Management Needs: Serve as the primary contact for other client teams, to address and support Performance Management requirements across the organization.