Operations Manager III, Production Operations, Amazon Leo

Amazon.com, Inc. • Redmond, WA

37d

About The Position

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. The Amazon Leo team is looking for motivated, customer-focused individuals who want to join our team as an Operations Manager III. This position is a multi-faceted role requiring the ability to balance strategy and execution. This role will be responsible for managing warehouse managers, technicians, leads in functional areas such as material receipt, picking, kitting, or material delivery. You are comfortable with ambiguity and will set the vision for our long-term operational planning as well as our daily execution of tasks, ensuring the team consistently executes to meet customer needs. You recognize that your people are the key to success and use your energy, motivation and innovation to earn trust with your team every day. This is a hands-on position where your daily activities will range from labor planning to strategic projects to new system development to supporting the customers that depend on our services. This role will be a Monday - Friday role, but candidates must be open to all shifts.

Requirements

• 3+ years of employee and performance management experience
• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) or equivalent experience
• Excellent analytical and problem-solving skills
• Effective coaching and mentoring skills
• Ability to work in a fast-paced environment and prioritize tasks
• Demonstrated commitment to safety and quality

Nice To Haves

• 2+ years of performance metrics, process improvement or lean techniques experience (Lean Six Sigma certification - Green Belt and higher)
• Master's Degree in Engineering, Operations Research, Business Management, Business Administration, or equivalent
• 3+ years of ERP experience, especially in SAP
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office, Smartsheet

Responsibilities

• Hire, Support, mentor, and motivate your salaried and hourly workforce, promoting a culture of inclusion, innovation and performance.
• Oversee daily execution of warehouse operations to deliver daily requirements with a focus on safety and quality
• Deliver on the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
• Manage, grow and develop a team of high-performing managers, promoting a culture of inclusion, innovation and performance
• Lead large-scope Operations projects with impact on the overall Amazon Leo fulfillment operations, including implementing critical business initiatives across multiple sites
• Define and Evaluate process metrics/KPIs across sites to identify improvement initiatives from incoming material receipt to delivery to factory floors
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Quality, Human Resources to develop plans to meet business objectives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees