Operations Manager II

US LBM•Oklahoma City, OK

About The Position

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment. . A Brief Overview The Operations Manager II directs and coordinates activities of the Division's operations team to ensure operational excellence. This position has extensive knowledge of the warehouse process, dispatch/transportation process, counter sales process, and products. Typically manages locations with revenue between $15M - $30M annually.

Requirements

High School Diploma or GED required.
4-6 years of experience leading a team in a manufacturing or distribution setting with at least three supervisors as direct reports required.
4-6 years of building material industry with strong knowledge of products and application required.
5+ years of operational experience with significant career experience in a fast-paced distribution organization.
Comprehensive knowledge of general operations management and financial principles.
Deep understanding of logistics management and fleet management systems and practices.
Effective verbal and written communication skills and demonstrated presentation skills required.
Proficiency in MS Office products, computer-based inventory control system (WMS preferred), etc. Other area specific software as needed.
Must lead by example and exhibit an entrepreneurial and strategic spirit accompanied with excellent interpersonal skills, strong advocate of promoting quality and continuous process improvement.
Working knowledge of building industry and support operations and/or the distribution industry operations.
Accounting and business math skills.
Ability to develop, promote and maintain good customer relations.
Ability to maintain good housekeeping and safe working environment.
Must have a good understanding of OSHA requirements.
Proficiency in leadership duties including excellent professional communication skills and an ability to motivate a team in a challenging and fast-paced environment.
Excellent teamwork & customer relationships.
Drives Vision and Purpose – Painting a compelling picture of the vision and strategy that motivates others to action.
Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies.
Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.
Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Nice To Haves

Bachelor's Degree preferred.

Responsibilities

Manage and coordinate all work activities of functional area.
Establish location goals and develops work schedules to meet these goals.
Work with HR and other support departments for successful training, hiring, terminating, performance management, and wage recommendations ensuring compliance with company policies and procedures.
Implement and sustain best practice plans.
Manage monthly operations P&L performance across multiple value streams.
Maintain excellent customer relations and quality standards.
Monitor the safety of the work area and ensures adherence to the guidelines.
Lead teams of operations personnel in an engaging and respectful manner with a focus on team development.
Establish, monitor, and maintain company performance metrics for order fill rate, on time delivery, equipment utilization, and Inventory accuracy.
Conduct audits to monitor metrics that do not meet company standards or requirements.
Utilize metrics and audits to quantify operational performance and to develop strategies and tactics that drive operational excellence throughout the locations.
Facilitate regularly scheduled operations meetings with operations and location managers.
Resolve operating difficulties and implements resolutions.
Assist in preparation of store budgets and monitor the compliance of each department in accordance with the budget.
Review production reports, department expenses, labor costs, and other reports and documents related to store operations.
Measure productivity of departments within branch (i.e., counter, warehouse, and logistics/drivers).
Focus on warehouse and delivery efficiencies to achieve on-time delivery to meet customer needs.
Ensure vehicles are serviced as required and vehicle condition reports are completed and addressed.
Review product flow for best space and labor utilization.
Confirm inventory levels and cycle counting processes are properly maintained.
Monitor operational expenses within departments managed.
Enforce Company policy and procedures involving customers, vendors, and employees.
Review personnel assignments with Branch managers and make recommendations according to service needs and sales plans.
Confirm that the branch conducts regular counter, driver, and warehouse meetings and attend all meetings as required.
Work with Sales management to ensure proper communication and training is maintained.
Work with customers as necessary to help resolve problems and follows up on customer complaints to ensure a mutually satisfactory outcome.
Responsible for managing a team of 6+ associates (direct and indirect), including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.
Perform other duties as assigned.
Comply with all policies and standards.
Adheres to Company’s commitment to workplace safety.