Operations Manager - Dealer Audit & Negotiable Collateral

U.S. Bank • Oshkosh, WI

1d • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Role Overview The Operations Manager – Dealer Audit and Negotiable Collateral provides operational leadership for two distinct yet interconnected teams supporting collateral monitoring activities. This role is accountable for delivering high-quality service, ensuring effective operational support for both internal and external customers, and maintaining strong risk awareness while navigating areas of ambiguity and exercising sound, well-reasoned judgment. Designed for a hands-on leader, this position requires active engagement in day-to-day workflow, issue resolution, employee coaching and development, and the advancement of continuous improvement initiatives within a fast-changing environment.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience

Nice To Haves

• Ability to exercise sound judgment in ambiguous situations, balancing operational efficiency, customer experience, and risk
• Strong process improvement mindset, with the ability to identify inefficiencies and drive continuous improvement
• Effective communication and stakeholder partnership skills in fast-paced, highly collaborative environment
• Strong organizational, time management, and prioritization skills to manage competing priorities and deadlines
• Proven people leadership and coaching capabilities, including feedback, performance management, and employee development
• Demonstrated project management skills, including planning, execution, and cross-functional coordination
• Experience managing vendor relationships, including service-level oversight, addressing performance issues, and evaluation of alternative vendor solutions
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Responsibilities

• Directly and through staff, manages and coordinates operational activities for the Dealer Audit and Negotiable Collateral functions, ensuring consistent quality, accuracy, and timely service delivery.
• Leads high-performing team by setting clear goals, providing ongoing coaching and feedback, measuring results, recognizing success, and reinforcing accountability.
• Promotes cross-training and proactive coverage planning across both teams to strengthen resiliency, ensure continuity of operations, and support employee development.
• Drives innovation and operational efficiencies by fostering a culture of continuous improvement and encouraging team members to bring forward ideas that enhance outcomes for Operations and customers.
• Partners with internal stakeholders to support effective controls, documentation requirements, and ongoing audit readiness.
• Leads effectively in an environment where non-standard situations arise, applying sound judgment within established procedures while appropriately identifying and managing risk.
• Participates in the review and enhancement of operational systems and procedures, ensuring documentation remains accurate and current in an environment of evolving processes.
• Collaborates closely with internal business line partners, communicating clearly, professionally, and confidently to address frequent questions, resolve issues, and support shared problem-solving.
• Maintains a strong customer focus and professional presence, effectively supporting internal partners and, as applicable, external customers while reinforcing trust and service excellence.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager