Operations Manager, Collections

Global Lending Services • Greenville, SC

1d

About The Position

The Operations Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to improve business processes. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies.

Requirements

• Minimum of Bachelor’s degree required
• Minimum of three (3) years’ experience in a supervisory or leadership position in loss prevention or a related field preferred
• Experience with consumer lending/auto financing preferred
• Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
• Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
• Team player that can adapt in a fast pace and changing environment
• Strong verbal and written communication skills
• Proficient computer skills with working knowledge of standard business applications; ability to quickly learn new computer applications
• Commitment to exemplifying the organizational core values and key competencies
• Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Ability to handle multiple tasks during constantly fluctuating business volume
• Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
• Remain in a stationary position up to 100% of the workday
• Constantly operate a computer and other standard office equipment
• Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects
• Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

Nice To Haves

• Experience with consumer lending/auto financing preferred
• Minimum of three (3) years’ experience in a supervisory or leadership position in loss prevention or a related field preferred

Responsibilities

• Oversee an assigned segment of Operations activities to monitor performance, manage overall quality and continuously drive process improvement
• Directly supervise 7 employees
• Exercise management authority concerning staffing, performance evaluations, and terminations
• Review and approve employee time sheets and requests for time off
• Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
• Conduct monthly coaching sessions with team members based on scorecard results and side by side floor observations
• Review, analyze, and interpret reports to gauge team performance and develop strategies for improvement
• Conduct team meetings and continuous training sessions with respective team or the department
• Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
• Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
• Handle escalated accounts and disputes
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
• Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees