Manager, Enterprise Collections

Motive

1d • $109,000 - $150,000

About The Position

As the Manager of Enterprise Collections, you will own the global strategy and execution for Motive’s highest-value revenue streams. Reporting to the Director of Finance Operations, you will lead a high-performing team of 5–10 Collections Specialists based in Pakistan, ensuring our most strategic Enterprise and Strategic accounts are managed with a sophisticated balance of diplomacy and financial rigor.
This is a high-visibility leadership role. You aren't just managing a queue; you are designing the systems, SOPs, and cross-functional partnerships that minimize DSO and protect our cash flow. You will act as the bridge between Finance, Sales, and Legal, navigating complex contract structures and high-stakes negotiations to ensure Motive’s growth is backed by a healthy balance sheet.

Requirements

• Experience: 7+ years in B2B Collections or Finance Operations, specifically managing multi-million dollar Enterprise/Strategic portfolios. At least 2+ years in a formal people management capacity.
• Systems Expertise: Advanced proficiency in Zuora (required) or a similar major ERP/Billing system (NetSuite, SAP). You should be comfortable navigating complex billing logic and system-driven workflows.
• Leadership Maturity: Proven experience managing international/offshore teams. You know how to drive culture and accountability across different time zones.
• You don’t just identify problems; you build the solution. You have a track record of improving metrics (DSO, Collection Effectiveness Index) through structural changes rather than just "working harder."
• Communication: Exceptional negotiation skills. You can be "stern but fair" with customers and "collaborative but firm" with internal Sales partners.
• Operational Rigor: Strong proficiency in Excel (pivot tables, modeling) and project management tools (Asana/JIRA).
• Education: Bachelor’s degree in Finance, Accounting, or Business.

Responsibilities

• Strategic Leadership: Own the end-to-end Enterprise collections strategy, transitioning the team from reactive outreach to proactive, data-driven portfolio management.
• People Management: Lead, mentor, and scale a remote team of 5–10 specialists. You will be responsible for their professional development, performance auditing, and ensuring alignment with US-based business hours and standards.
• Cash Forecasting & Analytics: Deliver accurate quarterly cash collection forecasts for the Enterprise segment. Utilize data to identify trends, predict delinquencies, and report KPIs to executive leadership.
• Cross-Functional Diplomacy: Act as the primary Finance escalation point for Account Executives and Sales leadership. Partner with Legal and Order Management to resolve complex billing disputes without damaging long-term customer health.
• Process Architecture: Design and implement "best-in-class" SOPs for Enterprise collections. You will identify friction points in the billing lifecycle and champion automation or process changes within our ERP/Billing stack.
• High-Stakes Negotiation: Directly engage with the AP departments of Fortune 500 clients to navigate complex payment portals, vendor setups, and dispute resolutions.
• DSO Optimization: Drive aggressive targets for reducing Days Sales Outstanding (DSO) and minimizing Bad Debt Expense while maintaining a "Customer First" philosophy.
• Reporting, Analytics and Project Delivery: Review aging reports from Zuora, address delinquent accounts, and escalate as appropriate. Responsible for driving ad hoc projects to execution to improve overall collections processes/policy.

Benefits

• Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager