COLLECTIONS MANAGER

MESSERLI KRAMER P.A.•Plymouth, MN

3m•$80,000 - $85,000•Onsite

About The Position

Messerli Kramer, an established Twin Cities law firm since 1965, is seeking an experienced Collections Manager to lead day-to-day operations of a large, multi-state legal collections call center based in Plymouth, MN. This role oversees a team of 4 Supervisors and 40 Legal Collectors. The role is responsible for operational performance across all phases of the legal collections lifecycle. Reporting to the Director of Operations, the Collections Manager has meaningful autonomy to drive workflow strategy, performance management, staff development, and compliance within a consumer-respect-focused collections model. This position is ideal for a seasoned collections leader who values scale, stability, ethical recovery practices, and data-driven decision-making.

Requirements

High School Diploma/GED
5 years’ experience in a collection leadership role, including at least 2 years managing multiple teams.
Ability to coordinate multiple tasks simultaneously with differing levels of urgency
Keen attention to detail to ensure accuracy of data
Able to perform well in the face of tight deadlines and challenges
Demonstrate a high degree of professionalism and accountability
Excellent communication skills (verbal and written)
Excellent analytical thinking and organization skills
Strong proficiency with Microsoft Excel as well as other standard Microsoft products: Outlook, OneNote, Teams
All applicants must pass a criminal background check, drug screening, and credit check, before commencing employment with Messerli & Kramer, P.A.

Responsibilities

Oversee Inventory management & workflow strategy. Ensure critical queues have adequate workforce assigned.
Uses scorecards and performance analytics to identify trends, set priorities, and partner with supervisors on targeted performance improvements.
Develops supervisors through coaching, feedback, and performance management, addressing corrective action when necessary in partnership with HR.
Collaboration with the Director on strategic efforts.
Monitor client change log and update procedures relevant to the Collection Department
Assist with client audits and call calibrations. Overseeing controls and remediation training as needed.
Update and publish Monthly Collector Bonus Report.
Conduct interviews of prospective candidates for the department as needed.
Evaluate internal office policies to ensure they are compliant and driving the correct behaviors.
Daily interactions with staff, answering questions, providing feedback on ideas or requests
Monitor policy adherence. Redirect staff based on observations.
Leads within a consumer-respect-driven collections model that emphasizes collaboration, ethical recovery, and long-term outcomes over short-term pressure tactics.