Operations Manager-Brokerage Services

Voya Financial • Boston, MA

2d • Onsite

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Position Summary : The Trade Desk Manager is responsible for leading and managing the day-to-day operations of the internal trading teams, and overseeing the execution of trades across a diverse range of investment products including stocks, bonds, ETFs, options, and mutual funds. This role ensures the highest standards of operational accuracy, regulatory compliance, and timely trade execution for brokerage and advisory accounts on the Pershing platform. The Trade Desk Manager supervises the Trader and Senior Trader roles, manages vendor relationships, resolves escalations, and collaborates with internal and external stakeholders to optimize workflow and support business objectives. Please Note: This position has been designated as an essential worker and requires work to be performed full-time in your assigned office.

Requirements

• FINRA Series 7, series 24, and Series 66 licenses required; additional licenses may be required based on desk responsibilities.
• 5+ years of experience in Trade execution in brokerage or fee based accounts, with at least 2 years in a supervisory or management capacity.
• In-depth understanding of trading platforms (NetX360, Orion Eclipse) and advisory account workflows.
• Demonstrated ability to lead teams, manage escalations, and resolve complex trading and operational issues.
• Exceptional communication, leadership, and organizational skills.
• Proven ability to work under pressure in a fast-paced, deadline-driven environment with strong attention to detail.
• Advanced knowledge of reconciliation processes, trade error resolution, and regulatory compliance.

Nice To Haves

• FINRA Series 4, 53, and/or 57 licenses are preferred but not required.
• Experience designing and implementing trade desk policies and procedures.
• Background in advisory platform management and model-based trading workflows.
• Track record of successful team leadership and development in a trading environment

Responsibilities

• Lead and manage the trading desk, overseeing all trade execution and monitoring activities for retail and advisory accounts.
• Ensure compliance with regulatory requirements (FINRA, SEC, SROs) and internal Written Supervisory Procedures (WSPs).
• Supervise daily reconciliation, accounting, and documentation processes, ensuring accuracy and timely completion.
• Manage escalations and resolve complex trading issues, serving as the primary point of contact for advanced inquiries.
• Coordinate with transfer agents, custodians, and internal departments (Principal Review, Brokerage Operations, New Accounts, Money Desk) to facilitate large-dollar and high-volume trades.
• Develop, implement, and refine desk procedures and workflows to enhance efficiency and risk management.
• Lead, mentor, and train Trader and Senior Trader staff; oversee onboarding and professional development.
• Analyze trading activity and provide strategic input to senior management regarding process improvements and regulatory changes.
• Maintain expert knowledge of trading platforms, particularly Pershing NetX360 and Orion Eclipse, and ensure team proficiency.
• Perform best execution review for trade activity and report results to leadership

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees