Operations Manager - Brokerage

Suddath Companies • Jacksonville, FL

5d

About The Position

The Operations Manager is responsible for overseeing daily operational activities, driving process efficiency, and leading cross-functional teams to achieve performance goals. This role combines hands-on leadership with strategic planning to ensure smooth execution across departments. This position excels in team development, workflow optimization, and data-driven decision-making, while fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

• Bachelor's degree in business, transportation, or related field or a combination of post high school and equal experience may be substituted for education.
• Minimum of 5 years of experience in transportation or supply chain related field.
• Proven ability to communicate clearly and effectively, both verbally and in writing.
• Skilled in building and maintaining productive working relationships.
• Strong leadership, negotiation, and problem-solving abilities.
• Experienced in training and mentoring team members.
• Highly organized with excellent written and verbal communication skills.
• Knowledgeable in DOT regulations and compliance standards.
• Effective team player with the ability to work independently or collaboratively.
• Demonstrated success in developing, improving, and streamlining processes to achieve organizational goals.
• Capable of managing diverse projects with varying scopes and complexities.
• Familiar with environmental and legal considerations in commodity transportation.

Nice To Haves

• Lean Six Sigma preferred.

Responsibilities

• Collaborate in developing strategic plans and recommendations to drive growth within the brokerage division.
• Ensure that truck brokerage remains competitive by monitoring market trends and adjusting strategies accordingly.
• Expand business by increasing volume with existing clients and acquiring new accounts.
• Negotiate competitive freight rates with carriers to optimize profitability.
• Build and maintain strong relationships with carriers.
• Train and mentor carrier sales reps and account managers.
• Act as a liaison between sales, pricing, account management, and carrier sales.
• Establish and monitor key performance indicators for carrier sales, customer service, and operational efficiency.
• Maintain strong customer relationships and engage with shippers to enhance service offerings and available tools.
• Communicate company policies and qualification standards to internal operations teams and carriers directly to ensure compliance and mitigate risk.
• Address customer needs and resolve complex issues with a focus on service excellence.
• Lead and support the truck brokerage team, providing guidance and oversight to ensure operational efficiency.
• Assist in creating and managing departmental budgets, ensuring cost control and profitability.
• Track and analyze load profitability, identifying opportunities to improve margins.
• Optimize use of transportation management systems and reporting tools for better visibility and decision-making.
• Identify opportunities to streamline workflows through automation and digital tools.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees