Operations Manager - Brokerage

NXTPoint Logistics•Jacksonville, FL

About The Position

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com. SUMMARY The Operations Manager is responsible for overseeing daily operational activities, driving process efficiency, and leading cross-functional teams to achieve performance goals. This role combines hands-on leadership with strategic planning to ensure smooth execution across departments. This position excels in team development, workflow optimization, and data-driven decision-making, while fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

Bachelor's degree in business, transportation, or related field or a combination of post high school and equal experience may be substituted for education.
Minimum of 5 years of experience in transportation or supply chain related field.
Proven ability to communicate clearly and effectively, both verbally and in writing.
Skilled in building and maintaining productive working relationships.
Strong leadership, negotiation, and problem-solving abilities.
Experienced in training and mentoring team members.
Highly organized with excellent written and verbal communication skills.
Knowledgeable in DOT regulations and compliance standards.
Effective team player with the ability to work independently or collaboratively.
Demonstrated success in developing, improving, and streamlining processes to achieve organizational goals.
Capable of managing diverse projects with varying scopes and complexities.
Familiar with environmental and legal considerations in commodity transportation.

Nice To Haves

Lean Six Sigma preferred.

Responsibilities

Collaborate in developing strategic plans and recommendations to drive growth within the brokerage division.
Ensure that truck brokerage remains competitive by monitoring market trends and adjusting strategies accordingly.
Expand business by increasing volume with existing clients and acquiring new accounts.
Negotiate competitive freight rates with carriers to optimize profitability.
Build and maintain strong relationships with carriers.
Train and mentor carrier sales reps and account managers.
Act as a liaison between sales, pricing, account management, and carrier sales.
Establish and monitor key performance indicators for carrier sales, customer service, and operational efficiency.
Maintain strong customer relationships and engage with shippers to enhance service offerings and available tools.
Communicate company policies and qualification standards to internal operations teams and carriers directly to ensure compliance and mitigate risk.
Address customer needs and resolve complex issues with a focus on service excellence.
Lead and support the truck brokerage team, providing guidance and oversight to ensure operational efficiency.
Assist in creating and managing departmental budgets, ensuring cost control and profitability.
Track and analyze load profitability, identifying opportunities to improve margins.
Optimize use of transportation management systems and reporting tools for better visibility and decision-making.
Identify opportunities to streamline workflows through automation and digital tools.