Operations Manager, Benchmarking

Commure•Mountain View, CA

108d•Onsite

About The Position

As our Operations Manager, Revenue Benchmarking, you will be at the center of how we compare our performance against customers’ prior billers. This team’s work is critical to demonstrating the ROI of Commure’s RCM solutions and ensuring smooth onboarding for every new customer. You’ll combine analytical rigor with operational excellence, working across technical, business, and offshore teams. This full-time position requires working 5 days a week in our Mountain View, CA headquarters.

Requirements

4+ years in operations management, technical program management, analytics, and/or implementation leadership roles
Strong track record of managing end-to-end operational workflows and process improvements
Strong SQL skills, including complex query writing and working with large relational datasets

Nice To Haves

Experience working with EMR data migrations (Epic, Cerner, Allscripts, eClinicalWorks, etc.) is a plus
Python with hands-on experience using popular data frameworks (e.g., Pandas, NumPy) for data analysis and automation
Experience with analytics tools, Retool, or workflow automation platforms is highly desirable

Responsibilities

Revenue Benchmarking & Data Analysis
Understand customers’ legacy biller data models, payment structures, and reporting practices
Pull, analyze, and validate reports from customer EMRs to uncover RCM trends and benchmarks
Partner with Revenue Analytics and QBR teams to measure and articulate Commure’s performance vs. old billers
Runbooks & Process Development
Build and maintain standardized runbooks for benchmarking workflows
Identify gaps in customer data and design scalable approaches for recurring benchmarking scenarios
Collaborate with product and engineering to codify EHR-specific configurations
Offshore Team Management
Train and manage offshore QA/ops teams responsible for data validation and benchmarking tasks
Define workflows, set SLAs and quality metrics, and drive continuous improvement across global teams
Tooling & Automation
Partner with engineering and internal ops to build Retool dashboards, automations, and benchmarking tools
Translate manual workflows into scalable, tech-enabled solutions
Cross-Functional Collaboration
Act as the connective tissue between Professional Services, Revenue Analytics, and Product teams
Provide insights to customer-facing teams to support onboarding, QBRs, and ROI demonstrations
Surface patterns and customer needs that can inform Commure’s broader RCM and AI product strategy