Single eXPress Operations Manager 2

Sodexo•Palo Alto, CA

13d•Onsite

About The Position

Sodexo is seeking a Patient Equipment Management Solutions (PEMS), Operations Manager 2 for our client, Stanford Medical Center in Palo Alto, California. Stanford University Medical Center is a medical complex which includes Stanford Health Care and Stanford Children's Health. It is consistently ranked as one of the best hospitals in the United States and serves as a teaching hospital for the Stanford University School of Medicine. Our Healthcare Patient Equipment Management Solutions teams work to ensure delivery of patient equipment; and provide exceptional logistics and supply chain solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. Experience in Environmental Services Management within a hospital is highly desirable. Are you an experienced Patient Equipment Manager or Environmental Services Manager?

Requirements

knowledge of patient transport services and/or environmental services in a healthcare setting
knowledge of inventory; supply chain management; asset management within a hospital environment
the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
experience effectively managing projects within agreed upon timelines
proficiency with computers and other technology
strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion
strong hospitality or customer service demeanor
ability to work a first shift; 4:00am to 1:00pm, Sunday to Thursday.
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

Nice To Haves

Experience in Environmental Services Management within a hospital is highly desirable.

Responsibilities

maintenance and inspection of transport equipment, as well as related logistics, documentation and reporting
rounding to assure client expectations are met and that we are performing tasks in a timely manner.
creating a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner
responsible for driving patient satisfaction scores
provides a clean and safe environment for patients, visitors and staff
works with the Environment of Care Committee and Infection Prevention Director
effectively manages the Unit Operating System
supports a diverse and inclusive workforce