Operations & Maintenance IT Manager

Conduent State Healthcare, LLC

10h • Remote

About The Position

The O&M IT Manager is responsible for ensuring the reliability, performance, and lifecycle maintenance of enterprise systems while overseeing ongoing development work that supports operational needs. This role manages releases, bug fixes, enhancements, and platform improvements while partnering with architecture, engineering, and product teams to deliver high-quality, low-risk deployments. You’ll play a key role in keeping critical systems stable, secure, and continuously improving.

Requirements

• Demonstrate 10+ years of experience in IT operations, infrastructure, or application operations
• Lead technical teams with at least 3+ years of people management experience
• Manage release processes, bugfix pipelines, and application lifecycle activities
• Work across hybrid environments including cloud and on-prem platforms
• Apply knowledge of ITIL processes and ITSM tools such as ServiceNow or Jira Service Management
• Coordinate cross-functional teams across development, QA, operations, and security
• Analyze operational metrics and implement improvements based on data
• Communicate clearly with technical and business stakeholders

Nice To Haves

• Hold certifications such as ITIL, Azure, AWS, or DevOps
• Use CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps
• Apply automation tools such as PowerShell, Python, Terraform, or Ansible

Responsibilities

• Managing day-to-day operations for infrastructure, applications, cloud services, and core systems
• Ensuring SLAs and OLAs are met while maintaining system performance and security
• Leading incident response, major incident management, root cause analysis, and problem resolution
• Strengthening monitoring, logging, alerting, dashboards, and operational runbooks
• Overseeing patching, upgrades, configuration updates, backups, and disaster recovery testing
• Managing hardware and software lifecycle planning, refresh cycles, and EOL tracking
• Establishing and communicating maintenance schedules and change windows
• Owning the end-to-end bugfix lifecycle from intake through deployment
• Coordinating with engineering and QA teams to validate fixes and releases
• Managing minor enhancements, automation improvements, and configuration changes
• Supporting major releases, upgrades, and system rollouts with readiness planning
• Leading release management processes including approvals, timelines, environments, and deployment execution
• Defining release standards, rollback procedures, and version controls
• Tracking release and operational KPIs and driving continuous improvement initiatives
• Enforcing ITIL-aligned processes across incident, change, and release management
• Partnering with security teams on vulnerabilities, access controls, and audit readiness
• Leading technical staff and managing vendors, contracts, and escalations
• Managing O&M budgets and optimizing costs across infrastructure and cloud environments
• Driving automation initiatives to improve stability and reduce operational effort

Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed