Operations Intake & Triage Coordinator

Mercalis

1d•Onsite

About The Position

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Intake & Triage Coordinator will be responsible for providing oversight and support for all incoming cases. Individual will also be responsible for receiving faxes, creating cases, distributing cases to team, and communicating with Case Managers, patients and healthcare professionals if information is missing (as appropriate within the Program Design).

Requirements

High school diploma or equivalent required. AA degree or some college preferred
At least one year of experience in a telephonic and form triage/intake/disease management environment
Demonstrate ability to communicate clearly in both written and oral communication
Proficient competency using Word, Excel and PowerPoint
Strong attention to detail
Strong interpersonal skills; team player
Adaptable and flexible to new situations
Ability to work assigned shift hours

Responsibilities

Review and ensure all incoming forms are complete and legible
Follow up with stakeholders as appropriate to collect and capture missing/incomplete/illegible information
Accurately capture program specific requirements from referral into Program Software Platform
Ensure timely processing of all forms/referrals based on pre-set program requirements
Create new patient profiles or accurately associate correspondence to existing patient profile
Assess request on forms and associate appropriate services/resources based on business rules and program guidelines
Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
Answer and triage inbound calls to assigned case managers or appropriate partners (Program Specific)
Triage referrals and task assigned case managers regarding the appropriate next steps (Program Specific)
Work closely with internal team to appropriately manage and resolve issues (Program Specific)
Maintain confidentiality of patient and proprietary information (Program Specific)
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
Ensure all SOPs are followed with consistency
Conducts miscellaneous tasks or projects as assigned

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact