Operations Improvement Specialist

Renuity • Charlotte, NC

42d

About The Position

The Operations Improvement Specialist plays a critical role in supporting Renuity’s Growth & Transformation organization by analyzing business operations, identifying performance gaps, and driving continuous improvement across key functional areas. This position works with all Renuity Divisions and across all functions including call center, operations, sales, marketing – to diagnose performance gaps, build action plans, and help execute process and performance improvements across the business. As a critical member of the performance improvement team, this role partners closely with our field teams to drive consistency, efficiency, and operational excellence throughout the organization.

Requirements

• 3+ years of experience in data analysis, process improvement, or a related role.
• Proven ability to diagnose operational issues, identify root causes, and build structured, actionable solutions.
• Exceptional attention to detail with strong organizational and time management abilities.
• Comfortable working in a fast-paced environment with shifting priorities and multiple projects.
• Ability and willingness to travel more than 50% of the time to support field-based improvement work.
• Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.

Nice To Haves

• Experience with process mapping and improvement methodologies is a plus.

Responsibilities

• Conduct deep-dive assessments across all business functions to identify performance gaps, declining trends, inefficiencies, and root causes.
• Analyze data to uncover insights and create structured improvement recommendations.
• Develop clear action plans, playbooks, workflows, and SOPs to address gaps and improve performance outcomes.
• Support the execution of process improvements by partnering cross-functionally with division leaders, field teams, and home base teams.
• Assist the team with enterprise-wide initiatives and transformation projects.
• Lead workshops, training sessions, and working sessions to align stakeholders and move initiatives forward.
• Travel frequently, >50% to divisions across the country to support onsite assessments, meetings, implementation, and follow-ups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed