Operations Feasibility Specialist (ATL/NYC)

Shake Shack•Atlanta, GA

About The Position

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Specialist, Ops Feasibility supports operational testing processes for new menu items, ingredients, equipment, and culinary procedures. This role ensures all aspects are validated and considered before full system implementation, working closely with Culinary, Supply Chain, Ops Services, Ops Innovation, and Field Operations. Prioritizing candidates in commutable distance to NYC & ATL Support Center

Requirements

Restaurant experience.
Knowledge of food safety practices.
Bachelor's degree or relevant experience.
Food Safety Certified.
2–4 years of relevant experience.
Precise hand/eye coordination.
Basic keyboarding or repetitive motions.
Operation of heavy equipment or vehicles.
Lifting/pushing objects weighing over 10 lbs.
Climbing and working in awkward or cramped positions.

Responsibilities

Communicate purpose, scope, objectives, and success metrics for tests.
Execute testing and implementation timelines with cross-functional teams.
Document process steps and determine media needs for SOP documentation.
Execute Ops Feasibility tests, gather feedback, and provide reporting.
Validate recipes and ensure all SOPs are accurate and current.
Provide documentation to the Ops Services team for training materials.
Coordinate and communicate test details with Shacks, Operations, Marketing, Supply Chain, and Culinary.
Complete New Menu Item information sheets in preparation for approval tastings.

Benefits

Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance
Employer Paid Life and Disability Insurance
401k Plan with Company Match
Paid Time Off
Paid Parental Leave
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts
Development and Growth Opportunities