Operations & Facilities Manager

Shelter House • Fairfax, VA

8h • $64 - $69 • Onsite

About The Position

The Operations & Facilities Manager is responsible for overseeing the daily physical operations of the Fair Ridge Emergency Shelter, ensuring a safe, clean, and compliant environment for residents, staff, and visitors. This role includes facility maintenance, safety and compliance, vendor coordination, and inventory management. The ideal candidate will have strong problem-solving skills, experience in building maintenance, and the ability to work collaboratively within a fast-paced shelter setting.

Requirements

• A bachelor's degree in human services/ related field or commensurate experience
• 3-5 years of experience in facilities management, building maintenance, or a related field.
• Knowledge of building systems, maintenance best practices, and compliance requirements.
• Strong problem-solving skills and ability to respond quickly to urgent facility needs.
• Ability to prioritize competing responsibilities and make sound judgements
• Ability to lift at least 10-20 lbs and perform hands-on maintenance tasks as needed.
• Proficiency in Microsoft Office, facility management software, or other relevant tools.
• Strong written and verbal communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Valid Driver’s License
• Willingness to work evenings and weekends when needed

Nice To Haves

• Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic)
• 1+ years of program and/or staff management
• Experience in an emergency shelter, residential facility, or nonprofit setting preferred.
• Experience leading/ supporting programs serving homeless families

Responsibilities

• Facility Maintenance & Operations: Oversee daily operations and maintenance of shelter facilities, including plumbing, electrical, HVAC, and structural systems. Communicating the issues with Fairfax County
• Ensure the functionality of computer and communication equipment, including telephones and internet connectivity. In coordination with Fairfax County conduct regular inspections and preventative maintenance to ensure safety and operational efficiency.
• Coordinate and oversee repairs and maintenance, whether performed in-house or by external contractors.
• Oversee and ensure the cleanliness and proper maintenance of the building’s interior and exterior grounds.
• Maintain a flexible schedule in response to the needs of the shelter operations, which may occur after business hours Core hours are Monday through Friday, 8:00 AM to 4:00 PM, with one remote workday per week. The Operations Manager will also serve in an on-call capacity to respond to building-related emergencies.
• Maintain cleaning schedules, waste management, and sanitation protocols in collaboration with staff and vendors.
• Ensure agency vehicles are maintained and meet state license and registration requirements.
• Responsible or submitting payments for vendors and tracking operating budget
• Safety & Compliance: Ensure the facility complies with all local, state, and federal health and safety regulations. In coordination with the Assistant Director of Shelter Operations, conduct and monitor regular fire drills and emergency preparedness exercises.
• Coordinate with Fairfax County and security vendors to monitor and address concerns related to security cameras and alarm systems.
• Inventory & Supplies Management: Manage facility-related inventory, including cleaning supplies, maintenance tools, and emergency preparedness items. Work with vendors to procure cost-effective and high-quality supplies.
• Monitor and manage utility usage to ensure cost efficiency.
• Vendor & Contractor Coordination: Obtain and evaluate bids for maintenance and repair projects; oversee work to ensure quality and compliance. Develop and maintain relationships with contractors, service providers, and suppliers.
• Ensure all vendor contracts and agreements align with budgetary constraints and operational needs.
• Team & Collaboration: Support emergency response efforts, including weather-related preparedness and facility adjustments for increased shelter capacity. Participate in regular meetings with Programs Team, Facilities, Fairfax County, and others as needed
• Duties may overlap with the Assistant Director of Shelter Operations
• Maintain compliance with TB testing per agency protocol
• Ensure compliance with all agency policies
• Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Perform other duties deemed necessary to support the program and agency

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 11 Paid Holidays, a Floating Holiday and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees