Facilities Operations Manager

JLL•Evanston, IL

2d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Facilities Operations Manager will oversee the management and operation of properties and personnel in alignment with Client directives and established standards and procedures. Collaborate with the Client Facility Manager to deliver exceptional services in property operation and maintenance, encompassing customer/client relations, facility upkeep, project coordination, procurement processes, and vendor management. This role is instrumental in ensuring optimal property performance and client satisfaction through efficient resource allocation and strategic decision-making.

Requirements

Bachelor’s degree required
Minimum of 4 years industry experience required either in the corporate environment, third party service provider or as a consultant
Proficient and skilled in MS Office, Excel, Share Point, Teams, etc. and CMMS systems
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Responsibilities

Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety in a dispersed regional portfolio.
Maintain client satisfaction with delivery of facility services and support Client programs.
Develop and maintain a positive client relationship.
Provides contract, JLL corporate and account compliance management and quality control with vendor partners.
Meet site Key Performance Indicators (KPI’s) and monitor Service Level Agreements (SLA’s) to identify potential challenges and plan corrective actions accordingly.
Partner with Client to ensure overall oversight of portfolio is well maintained in a timely manner.
Demonstrate strong collaboration and teamwork within regional team to drive overall account team success.
Facilitate work order management for maintenance team and vendors.
Enforce all Company policies and safety training requirements.
Implement and monitor hazard control and team safety practices, ensure compliance with local codes, regulations and company policies.
Support the Client in the implementation and execution of short and long-term projects
Support Client programs, processes and procedures that reduce short and long term operating costs and increase productivity.
Oversee and execute the appropriate monthly/quarterly/annual on- site inspections.