Operations & Facilities Manager

Shelter House • Fairfax, VA

9h • $64 - $69 • Onsite

About The Position

The Operations & Facilities Manager is responsible for overseeing the daily physical operations of the Fair Ridge Emergency Shelter, ensuring a safe, clean, and compliant environment for residents, staff, and visitors. This role includes facility maintenance, safety and compliance, vendor coordination, and inventory management. The ideal candidate will have strong problem-solving skills, experience in building maintenance, and the ability to work collaboratively within a fast-paced shelter setting.

Requirements

• A bachelor's degree in human services/ related field or commensurate experience
• 3-5 years of experience in facilities management, building maintenance, or a related field.
• Knowledge of building systems, maintenance best practices, and compliance requirements.
• Strong problem-solving skills and ability to respond quickly to urgent facility needs.
• Ability to prioritize competing responsibilities and make sound judgements
• Ability to lift at least 10-20 lbs and perform hands-on maintenance tasks as needed.
• Proficiency in Microsoft Office, facility management software, or other relevant tools.
• Strong written and verbal communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Valid Driver’s License
• Willingness to work evenings and weekends when needed

Nice To Haves

• Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic)
• 1+ years of program and/or staff management
• Experience in an emergency shelter, residential facility, or nonprofit setting preferred.
• Experience leading/ supporting programs serving homeless families

Responsibilities

• Facility Maintenance & Operations:
• Oversee daily operations and maintenance of shelter facilities, including plumbing, electrical, HVAC, and structural systems. Communicating the issues with Fairfax County
• Ensure the functionality of computer and communication equipment, including telephones and internet connectivity.
• In coordination with Fairfax County conduct regular inspections and preventative maintenance to ensure safety and operational efficiency.
• Coordinate and oversee repairs and maintenance, whether performed in-house or by external contractors.
• Oversee and ensure the cleanliness and proper maintenance of the building’s interior and exterior grounds.
• Maintain a flexible schedule in response to the needs of the shelter operations, which may occur after business hours
• Maintain cleaning schedules, waste management, and sanitation protocols in collaboration with staff and vendors.
• Ensure agency vehicles are maintained and meet state license and registration requirements.
• Responsible or submitting payments for vendors and tracking operating budget
• Safety & Compliance:
• Ensure the facility complies with all local, state, and federal health and safety regulations.
• In coordination with the Assistant Director of Shelter Operations, conduct and monitor regular fire drills and emergency preparedness exercises.
• Coordinate with Fairfax County and security vendors to monitor and address concerns related to security cameras and alarm systems.
• Inventory & Supplies Management:
• Manage facility-related inventory, including cleaning supplies, maintenance tools, and emergency preparedness items.
• Work with vendors to procure cost-effective and high-quality supplies.
• Monitor and manage utility usage to ensure cost efficiency.
• Vendor & Contractor Coordination:
• Obtain and evaluate bids for maintenance and repair projects; oversee work to ensure quality and compliance.
• Develop and maintain relationships with contractors, service providers, and suppliers.
• Ensure all vendor contracts and agreements align with budgetary constraints and operational needs.
• Team & Collaboration:
• Support emergency response efforts, including weather-related preparedness and facility adjustments for increased shelter capacity.
• Participate in regular meetings with Programs Team, Facilities, Fairfax County, and others as needed
• Duties may overlap with the Assistant Director of Shelter Operations
• Other:
• Maintain compliance with TB testing per agency protocol
• Ensure compliance with all agency policies
• Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Perform other duties deemed necessary to support the program and agency

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 11 Paid Holidays, a Floating Holiday and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees