Operations Executive Assistant (Client Accounts)
About The Position
Screenplay is a rapidly growing, contract-only apparel decoration company specializing in screen printing and custom apparel services. Based in Vineyard, Utah, we work exclusively with promotional companies across the country and operate in a high-volume, deadline-driven environment. Accuracy, responsiveness, and ownership are non-negotiable here. Our customers rely on us to represent their brands well... and we take that responsibility seriously. This position is built for someone who performs at a high level without constant oversight. If you're known for being dependable, organized, and proactive... and you take pride in executing work cleanly and correctly... you'll do very well here. If you prefer slow pacing, frequent reminders, or loosely defined responsibilities, this role will feel uncomfortable. We are looking for someone who enjoys being trusted with important work and following it through to completion. This is not a traditional "assistant" position. You'll support a Senior Account Manager / Executive while actively managing the flow of communication, artwork, approvals, and order coordination for key customer accounts. You'll be expected to think ahead, identify issues early, and keep projects moving smoothly. The role combines operations, scheduling and client communication , and plays a critical role in ensuring orders are accurate, approved, and delivered on time.
Requirements
- 5+ years of experience in administrative Operations or account support role experience preferred
- Excellent written and verbal communication skills
- Highly organized with strong time-management abilities
- Consistent attention to detail and accuracy
- Comfortable handling confidential information
- Proficient with Microsoft Office (Outlook, Word, Excel)
- Reliable, solutions-focused, and comfortable taking ownership
Nice To Haves
- Strong working proficiency in Adobe Illustrator (Preferred, but not required)
- Bachelors degree or related certifications (Preferred, but not required)
Responsibilities
- Answer incoming calls professionally and route or resolve as appropriate
- Create accurate, customer-ready apparel mockups and proofs in Adobe Illustrator (we can teach you if you don't know Adobe)
- Support day-to-day management of high-value client accounts
- Draft professional emails on behalf of leadership and account managers
- Monitor inboxes and phone calls, responding promptly and escalating when needed
- Track artwork approvals and follow up proactively on outstanding items
- Perform quality checks related to assigned orders before production or shipment
- Coordinate order fulfillment and shipping after approvals are complete
- Monitor incoming product and communicate shortages or delays clearly
- Collaborate with internal production teams and external vendors
- Maintain clean, organized customer files and documentation
- Assist with reports, presentations, and special projects as assigned
Benefits
- Health insurance
- paid time off
- paid holidays
- plus additional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
