Operations/Event Intern

Pella Northland•Brooklyn Park, MN

8h•$20

About The Position

Are you looking for a position where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you’ve come to the right place. At Pella, care is not a just a word – it’s a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members. Care is what sparks Pella Passion. It’s our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer’s expectations. The Operations Team at Pella Northland is focused on providing excellent service to our customers through our field services, warehouse/delivery, and service departments. As an Operations Intern you'll work on several special projects to support and drive efficiencies within the team and leave Pella with a deep appreciation of the importance of the customer experience. You’ll have an opportunity to experience exposure to complex customer scenarios while learning how a focus on the customer experience can impact brand integrity long term. Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.46/5 for overall satisfaction! This position will be temporary, 40 hours a week during the Summer of 2026 for a duration of 8 to 12 weeks. Salary: $20/hour

Requirements

Strong attention to detail
Ability to multitask and excel in a fast-paced environment
Customer Focused
Strong Computer aptitude
Positive Energy & Team Work Mentality
Results Orientated, Goal Driven & Self Motivated
Must have strong communication skills
Excellent Written and Verbal English skills required
Must possess a high school diploma or equivalent.
Must be actively enrolled a degree program.

Responsibilities

Support the operations teams to provide quality customer service to internal and external customers, this may include: Phone screening Email Support Data entry in Excel, OMS, PIES, Salesforce, and OSC
Complete data clean-up and analysis projects to support the teams
Produce reports and metrics for review by the team daily/weekly/monthly
Special projects in support of the order fulfillment, field services, warehouse/delivery and service departments
Special projects focused on improving customer experience and promoting customer experience internally
Assisting with special events such as large group trainings, marketing events (State Fair Booth), team meetings, etc.
Deliver product to customer job sites as needed
Other duties as required
Must have a valid driver’s license, a clean driving record and be in compliance with the company Fleet Safety Policy.