Operations Engineer, Network Engineering

Google • Thornton, CO

3h • $150,000 - $220,000

About The Position

Google is proud to boast a network that provides service to millions of Internet
users around the world. The Network Engineering team is responsible for
operating that network reliably and at scale. As a member of the team, you have
a direct impact on design and feature enhancements to keep our systems running
smoothly. You also ensure that network operations are safe and efficient by
monitoring network performance, coordinating planned maintenance, adjusting
hardware components and responding to network connectivity issues. Google's
complex network generates a constant stream of challenges which require you to
continually be innovative with an evolving set of technologies. Keeping the
network reliable ensures that our users stay connected with our suite of
applications, products and services.

Operate the world's most reliable network as a strategic advantage for Google.
Who we are, we are a group of network development engineers responsible for
break/fix firefighters for Google transport and peers infrastructure, simply we
are maintaining the roads, bridge, sidewalk and tunnels so that users have
reliable services all the time.

As an Operations Engineer, your priority is not just to handle the operational
events and maintain our Service Level Objective (SLOs)/services but also to try
to stop it from happening again. If you cannot stop it from happening, you will
minimize the efforts needed to handle it by expanding our boundaries and
learning new technologies as you go and use those new technologies as a team
multiplier.

Google's network provides services to millions of Internet users around the
world. Our metros are on the edge of our network where Google connects to its
users. The Network Team is responsible for operating that network reliably and
at scale. Our team owns the full life cycle of all space, power, and network
assets in all of Google’s data centers and metro points of presence globally.
From the foundation, we are involved from site acquisition to construction and
are accountable for what space and power is delivered. We're involved in every
facet of network delivery from architecture and design to installation,
configuration, activation, and commissioning.

Requirements

• Bachelor's degree in a technical discipline, or equivalent practical experience.
• 6 years of experience in network operations.
• Experience in a data networking leadership or people management role.

Nice To Haves

• Experience in managing or leading large operations teams.
• Ability to use, understand and navigate Element Management System (EMS) and Network Management System (NMS) systems to manage optical networks.

Responsibilities

• Act as a first responder for faults and outages on Google's production network.
• Diagnose, troubleshoot, and resolve complex network issues to restore service and maintain network health.
• Perform root cause analysis on network incidents and implement corrective actions to prevent future occurrences.
• Identify opportunities for and contribute to the development of automation and tooling to improve repair times and reduce manual effort.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level