Network Operations Engineer

Summit Broadband•Orlando, FL

just now

About The Position

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Network Operations Engineer to join our Network Engineering Team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best. Job Title: Network Operations Engineer Status: Full-Time/Exempt Reports to: Sr. Director Network Operations Center Location: Orlando, Florida Position Summary: Network operational support of Summit broadband services and infrastructure. This function provides Tier 3 troubleshooting support to address customer and network issues. Performs inspection routines to ensure that data systems are within approved tolerance. Maintain current inventory of system resources (ports, blades, chassis, etc.).

Requirements

Bachelor’s Degree in Computer Science, Computer Engineering, Network Engineering or Equivalent experience.
Expert knowledge of troubleshooting of IP routing and switching equipment – preferably Cisco and Juniper platforms
Expert knowledge and experience in layer 3 routing protocols: RIPv2, OSPF or IS-IS, MPLS and BGP
SME Metro-Ethernet devices and circuitry
SME VLAN operations
SME TCP/IP, PPPoE and cable modems
SME VoIP / Genband
SME Knowledge of telecom standards
Proficient in all MS Office programs
Excellent oral and written communication skills are essential.
Proven ability to manage multiple tasks/projects as well as lead small, directed projects.
Ability to work with minimum supervision and provide leadership for other team members.
Must be able to work various hours as required
Must be able to pass a criminal background check and drug screening

Nice To Haves

Juniper/Cisco certifications (CCNA or JNCIA) or equivalent experience
Knowledge of DOCSIS 2.0/3.0 and Packet Cable standards
Knowledge of MetroEthernet Standards
Knowledge of telecom standards TDM, WDM, DWDM, SONET

Responsibilities

Performs operational support including, but not limited to the following equipment: o Juniper MX 240, 480 AND 960 routers o Juniper EX 4200 switches o Juniper SRX series firewalls o Accedian Metro Nodes and NIDS o Ciena NIDs – 3900 series o Ciena Metro Ethernet -5170 series o Nokia IXR
Reviews service orders and trouble tickets closed by the department for accuracy and then perform root cause analysis. Ensures that all data circuits are being monitored in Summit surveillance systems.
Performs quality control assessment of NOC operations incident tickets and change management. Equipment includes but is not limited to: Juniper equipment (routers, switches, firewalls), Accedian Metro Nodes and NIDS, Ciena Nodes and NIDs
Communicates with other departments to ensure troubles and service orders are worked in a timely manner.
Ensures that the Network Operations Center has monitoring and access capabilities for all equipment; verifies alarming at regular intervals
Performs RFC2544 testing
Perform Root Cause Analysis (RCA) on service failures as necessary.
Troubleshoot Network Elements as necessary
Performs break/fix configuration of network equipment as necessary
Reviews/Creates MOPs (method of procedures) and submits/implements RFCs (Request for Changes) as part of the Change Management system.
Monitors network maintenance, intrusive testing and repairs at times which cause the least inconvenience to customers, usually in scheduled maintenance window.
Performs other related duties as assigned to ensure effective operation of department