Operations Efficiency Analyst

SoFi • Jacksonville, FL

1d

About The Position

This role supports the Operations Business Analytics & Efficiency team by conducting in-depth data analysis to identify opportunities for expense efficiency and operational improvement. The Analyst plays a key role in tracking the performance of value-capture initiatives, helping to build and maintain the analytical foundation that promotes data-driven decision-making and operational transparency across the organization.

Requirements

• Education: Bachelor's degree in Business Administration, Economics, Finance, Engineering, Statistics, Computer Science, or a related quantitative field.
• Experience: 3-5 years of professional experience in business intelligence, data analytics, or an operations-focused analytical role. Experience in Finance will also be considered.
• Technical Skills: Experience with data visualization tools (e.g., Tableau, Power BI) Strong skills in Microsoft Excel (advanced formulas, pivot tables) Basic understanding of statistical concepts is a plus.
• Analytical Acumen: High attention to detail and a demonstrated ability to interpret data and translate findings into clear, actionable insights.
• Communication: Strong verbal and written communication skills, capable of presenting data clearly to a non-technical audience.
• Problem-Solving: Eagerness to tackle complex problems and a proactive approach to identifying data-driven solutions.

Nice To Haves

• Experience with continuous improvement methodologies (e.g., Lean, Six Sigma).
• Familiarity with data warehousing or ETL concepts.
• Previous experience in a high-volume, operations environment.

Responsibilities

• Efficiency Identification: Conduct root cause analysis on operational performance gaps and inefficiencies, proposing data-backed solutions to improve key metrics like cost-per-unit, agent productivity, and demand.
• Support Modeling: Build and refine analytical models (primarily in Google Sheets) to support forecasting, scenario planning, and cost-benefit analyses for new operational initiatives.
• Documentation & Integrity: Ensure data quality and reporting accuracy, maintaining clear documentation of data definitions, methodologies, and analytical processes.
• Cross-Functional Support: Collaborate with team members, Operations Leadership, and Finance partners to gather requirements and deliver timely analytical insights.
• Process Understanding: Develop a strong working knowledge of core operational processes to better inform analysis and recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees