Operations Director II - Orthopedics

Geisinger•Danville, PA

15h•Onsite

About The Position

The Operations Director II provides administrative leadership to the operations of assigned departments, focusing on business strategy, market development, and all regulatory activities. This role oversees operational accountability, provides administrative leadership support to partnering Directors, and serves as a department liaison with outside constituents. Key responsibilities include developing, revising, and auditing department policies and operational procedures, as well as creating and implementing strategic and tactical operational plans. The Director is also responsible for establishing and maintaining standards and performance measurement tools to ensure operational efficiency, quality, access, and patient satisfaction. Financial oversight of assigned areas, including budget development and monitoring revenue-impacting activities, is also a critical component. Furthermore, the role involves managing employee relations, recruitment activities, maintaining appropriate staffing levels, facilitating staff skill development, and actively participating in resolving employee problems and conflicts. The Director leads and monitors annual staff patient safety education and ensures ongoing compliance with regulatory requirements, collaborating with performance improvement staff. They also guide outpatient care management activities and participate in teams focused on improving patient care.

Requirements

Bachelor's Degree
Minimum of 5 years of healthcare experience
Minimum of 5 years of managerial/supervisory experience

Responsibilities

Oversees the operational accountability for assigned areas.
Provides administrative leadership support to partnering Directors.
Serves as department liaison with outside constituents and as an active participant in assigned management forums.
Works with department Directors to develop, revise, and audit all department policies and operational procedures.
Develops business plans and oversees the development and implementation of all strategic and tactical operational plans.
Creates and maintains standards, operational activities, and performance measurement tools that meet operational and market needs in operational efficiency, quality, access, and patient satisfaction.
Facilitates a timely problem resolution process.
Oversees the financial performance of all assigned areas.
Develops, implements, and achieves budgets and provides input into business plans, financial pro-formas, and operational contingency plans.
Implements activities and tools that consistently educate and focus staff on key performance indicators.
Monitors all revenue impacting activity by reviewing reports provided by finance, care management, etc.
Facilitates active engagement and communication with department staff via formal meetings and informal interactions.
Manages all employee relations and employee performance activities.
Works with assigned HR Consultant on recruitment activities.
Maintains appropriate staffing levels and mix.
Assesses staff and facilitates skill development for all personnel as needed.
Actively participates in resolving employee problems and conflicts as needed.
Leads and monitors annual staff patient safety education.
Directs and monitors ongoing compliance with regulatory requirements in collaboration with performance improvement staff.
Monitors all incidents and ensures all events are reported immediately.
Guides outpatient care management activities and participates on teams designed to improve care with identified patient population.

Benefits

Full health, dental and vision benefits starting on day one
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA)
Health savings account (HSA)
Company-paid life insurance
Company-paid short-term disability coverage
Company-paid long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.
Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.