Operations & Customer Service Specialist

ABM Industries • Washington, DC

1d • $24 - $24

About The Position

ABM is seeking a reliable and customer-focused Operations & Customer Service Specialist to support daily operational functions and deliver a positive customer experience. This role bridges customer service, administrative coordination, and operational support to ensure service excellence and internal efficiency.

Pay: $24.00 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Requirements

• High school diploma or equivalent required
• 1+ year experience in customer service, operations, or administrative support
• Strong written and verbal communication skills, with the ability to develop clear process documentation, SOPs, and user guides.
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Comfortable working in a fast-paced, dynamic environment
• Knowledge of PeopleSoft

Nice To Haves

• Associate’s or Bachelor’s degree preferred

Responsibilities

• Maintain accurate equipment and asset inventories, performing regular audits to verify quantities, conditions, and proper documentation.
• Coordinate equipment check‑in/check‑out procedures to ensure accountability and prevent loss or misallocation of assets.
• Monitor inventory discrepancies and investigate root causes by reviewing records, vendor data, and usage logs (when applicable).
• Ensure compliance with cross functional departmental policies related to asset management, procurement, and material handling.
• Collaborate with Facilities, Operations, and Procurement teams to support timely receipt entry and lifecycle management of equipment.
• Deliver excellent customer service and ensure a positive customer experience across all interactions.
• Accurately enter and maintain data across internal systems, ensuring completeness, consistency, and timely updates.
• Process and receipt purchase orders in accordance with company guidelines, verifying quantities, pricing, and supporting documentation.
• Reconcile vendor statements by reviewing invoices, PO records, and payment histories to resolve discrepancies promptly.
• Monitor open purchase orders and follow up with vendors or internal teams to ensure timely closure.
• Maintain organized digital and physical records to support audits, reporting, and compliance requirements.
• Identify and escalate discrepancies or data inconsistencies to management for resolution.
• Collaborate with procurement, accounting, and operations teams to ensure smooth transactional workflows.
• Generate routine reports related to data accuracy, PO status, and reconciliation progress.

Benefits

• ABM offers a comprehensive benefits package.
• For information about ABM’s benefits, visit Benefits | Staff & Management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED