Logistics – Operations, Customer & Office Support

Larkin Express Logistics•Amherst, NY

3d•Onsite

About The Position

The individual in the operations, customer & office support role is a trusted, central point of contact for our carriers, and customers and support our day-to-day operations. This person will support our staff to ensure timely pick-up and delivery of freight for our customers while building and maintaining relationships with carriers. Monday – Friday 10:00am – 7:00pm and alternating weekend availability and coverage remotely.

Requirements

Experience utilizing TMS Software a plus
Strong communication and organizational skills
Proficiency with Adobe Acrobat to edit PDF files is a plus
Strong Microsoft Excel Skills
Microsoft Outlook
Position is located in office in Amherst, NY 14226

Responsibilities

Assisting drivers with setting up Macropoint tracking applications on their phones
Assisting our team with collecting Proof of Delivery (POD’s) for timely invoicing
Help with scheduling and managing pickup and deliveries of shipments.
Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
Setting up customs clearances with Canadian/US customs brokers and following up
Maintain customer profiles and enter shipments into McLeod software
Help Solicit Freight Quotations for Spot
Maintain and update accurate information in company’s operating systems, tracking shipments to completion
Coordinating daily carrier activities with customers and operations team
Adhere to established operating procedures while looking for opportunities to measure and improve